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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I want to give them 0 star, after making one service call, and receiving no service, ending up canceling with them after several stressful call to dishonest and misleading customer service. This company has one good thing, you can CANCEL ANY TIME and if I have to buy a home warranty again, it will never be American Home Shield
Business response:
Hi Makram, I hate to hear about your most recent experience to have the furnace repaired. I would be glad to speak with you and get the issues resolved.
My oven hasnt worked for 2 months and American Home Sheild will not order the parts that maintainance company supplied to Am home sheild
Business response:
Hi David, I will be contacting you to assist and get the oven repairs completed.
Poor customer service, don't honor my contract and unable to speak with an American representative
Business response:
Hi John, I hate to hear about the poor customer service experience. I would be glad to speak with to reach a resolution.
They replaced my water heater with an inferior product. Now they won't communicate with me or rectify the situation. Only offshore call centers handling calls, so frustrating!! We can't even wash a dish and take shower without running completely out of hot water. I'm so disappointed. Plus their vendor/installer took me for an additional $660. They have been out here three times to fix my refrigerator and not it is doing the same thing again. Had to pay another $100 to get them to come out for the 4th time!!! Please contact m... read more
Business response:
I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.
Obviously AHS has no urgency in making sure repairs are done as soon as possible. It took two weeks to get my refrigerator repaired. What do you expect people to do without a refrigerator. It took three contractors to get the correct one. Had Sears been given the contract from AHS immediately, we would not have had to endure two weeks without readily accessible food. Very disappointed.
Difficult to reach by phone, contractors read orders as narrowly as possible to nickel and dime copays, calls routinely disconnect and AHS will not call back. Contractors will leave a job half finished and leave if they feel the AHS order was not specific enough.
Business response:
Hi Patrick, We understand your disappointment and we're sorry to hear that your experience was not of the quality that you expected. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. I have sent a private message with contact information for further assistance.
They get contractors for your problem out BUT I dont think they do well with following up with that contractor regarding the degree of satisfaction between the homeowner and the contractor. I also think some of the wording in the fine print of the ahs agreement needs to be worded differently, it's misleading. I've lived in my house 12yrs I've had AHS coverage since day 1. I've paid every month and also paid the service calls, but yet I still have the same problems. I chose to have coverage because the way I understood it was... read more
They are a huge pain in the rear end. If You ever actually need a replacement for some thing it takes months and months and months for them to replace things. They fired and do everything they can to not do right by the customers.
Business response:
Hi Sharon, Thank you for bringing this to our attention regarding the replacement delay. I would be glad to speak with you to get the issues resolved.
Our most recent experience with AHS has been an unmitigated disaster. We originally reported a problem with our AC not cooling on 16 May. A technician responded promptly and serviced with Freon but did no further investigation. The AC again failed to perform at the next hot spell and we reported it on 25 May. The technician responded on 26 May and determined the air handler needed to be replaced. This is where things get squirrly. The service company said they submitted their report to AHS approvals Dept on 26 May. AHS custo... read more
Business response:
Hi Tom, Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.