This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Saturday, October 10, 2020, my hotwater tank started leaking water. I called American Home Shield to submit a service request. I was referred to a local contractor nd was told they couldn't service me until October 28th. That was unacceptable so I called American Home Shield back and was told they would reach out to another contractor. I told them it was an emergency, that the water tank was still leaking and I had to put a container underneath the tank to catch the water. Spoke to the second referred contractor, Monday, Oct... read more
By far, the worst company on the planet. Do not allow a seller to purchase this warranty for you. We have had a sewage backup for over a week now. 5 days later and 3 phone calls to them, they promised every time to get back in 24-48 hrs, to no avail. This past 3 days, we have called every day. They promised "expedited service" and would call back within 4 hrs. That never happened. We had the same thing happen at our other home, same company. They are simply in the business of NOT honoring their warranty. Instead, they try to... read more
It took them four weeks to replace my refigerator in September 2019. My HVAC went out in December 2019 and I had to pay for that myself. It took them 6 weeks to replace my microwave, took them 11 weeks to fix my stove.
Some of the vendors are not timely or professional
Service has been fine, but I can't get them to send a copy of Interior Plumbing and Drainage System policy. I've requested it 3 times, on the phone and online.
Lack of communication between company meaning has contractor can cancel and no one's let's the counter know
Business response:
Hi John, I would like to thank you for bringing the issues to our attention. I would be glad to speak with you and discuss your experience.
I have had good experience before but most recent one was a nightmare, just plain horrible and contractor was combative and rude.
Business response:
Hi, I hate to hear about your most recent experience with the technician and the delay to complete the repairs. I would be glad to speak with you to get the issues resolved.
They didn't stand behind my home warranty!
Business response:
Hi Patricia, I would be glad to discuss your AHS experience.
Complete crooks. I signed up for them and paid my $100 a month for a year or so. Only used them once. Our electical box went out so I called them to come replace it. It wasnt cheap ($3000) to fix but under the contract they are supposed to cover all electrical. They immediately denied it and said there was no structural damage. That is completely not true as it shorted out all the time, the wires and breakers were damaged, and it had become a fire hazard. It seems their policy is to take your money and fix small things but w... read more
Business response:
Hi Garrett, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.