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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
AHS is indifferent to customer complaints. They use dishonest contractors, and attempts to get help from AHS are ignored. Customer Service reps are in the Philippines and ignore concerns, brush off customer problems. Getting follow-up is impossible. Last summer it took three months to get my AC fixed because the contractor was unreliable and AHS refused to reassign the job to an honest technician. I had to email AHS execs using their private Facebook profiles to get any resolution.
Business response:
Hi Gary. Thank you for your feedback regarding your service experience. I am sorry you were not pleased with the service you received. I would be happy to speak with you to address any unresolved issue.
Scammers!!! Our AC has been broken since May. Hours on the phone, contractor taking forever to come out, 3 service calls and still not working and lying phone associates at AHS.
Business response:
Hi Vrettos, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. I have sent a private message with contact information for further assistance.
Never approve repairs requested always find a excuse to deny claim
Business response:
Hi Aaron, Thank you for sharing your experience and bringing this to our attention. I would be glad to speak with you to discuss the issues.
POOR REFERALS,HEATING AND AIR CONDITIONING
Business response:
Hi Victoria, We apologize that our service did not satisfy your expectations. We would be glad to speak with you and get the issues resolved.
Waiting for dishwasher to be fixed for 5 months. Parts are not available, the appliance should have been replaced. Many calls to customer service, always promising to call back within two days and never do call back. TERRIBLE SERVICE ON THIS APPLIANCE!
Your website needs an update and your customer service wait time is outrageous
Business response:
Hi Keith, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. We look forward to our continued business together. I have sent a private message with contact information for further assistance.
not truly happy what the service provided
Business response:
Hi Frank, Thank you for making us aware of your most recent service experience with an AHS. I would be glad to speak with you to get the issues resolved.
Send incompetent contractor that try to make you pay extra .. contractors not required to leave comments in writing with homeowners .. always side with contractors who write comments to benefit them getting more money
Good response time but inconsistent communication regarding services needed. Still charged for visit when no repair completed when service technician did not have parts needed
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.