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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very poor customer service, very bad experience lately, still unresolved situation
Business response:
Hi, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.
They thried to help me out asp. But someconpanies they not good
Business response:
Hi Hector, Thank you for your feedback about your AHS experience!
I believe AHS outsources their staff. I was speaking to one staff and he said he was in Pakistan! Also AHS does not make their contracted agencies complete the job correctly. I have had difficulty with most of the agencies I worked with. They have also increased my monthly premiums from $67 to $82 per month. If I make a service request in February it should not take until June to complete the job. In 2016
Business response:
Ruby, thank you for taking time to let us know you have not been pleased with your AHS experience. We know that it can also be frustrating when there are increases to your premium payment. We will be happy to speak with you to discuss this matter futher.
Have been without my dishwasher since July 2020. Parts unavailable. In November 2020 was told it would have to be replaced and the authorization department would contact me. Since then have names of 12 employees who have told me they would have their supervisors email authorization department and would call back and authorization department would email. I have received no call backs and no emails. Same news today when I called. They are stringing me along until my contract ends. I am contacting my Attorneys General Office to... read more
Business response:
Hi, I hate to hear about your most recent AHS experience and the dishwasher repairs that were not completed since July. I would be glad to speak with you and get the issues resolved.
Never less than 75 min wait on phone to get assistance.
Business response:
Hi Hazel, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. Thank you for being the best part of American Home Shield.
Worst service I have ever had. I have waited 3 months for satisfaction and there is none!
Business response:
Hello Scot, I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance.
It takes too long for issues to be resolved.
Business response:
Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.
Insane!!! I am on the phone for two weeks now waiting to have the AC company to do the AC job. I have call American Home Shield, and it takes hours of waiting on the phone, until someone from India, Philipines, Trinidad Tobago answer and once you get them on the phone, you do not understand what they are saying. I am on the phone right now, and still waiting for someone to assist me. I am senior citizen with diabetis, and without AC going on 8 days, temperature inside my house is 90 degrees, and outside 110. But no one cares... read more
Have tried to reset my online access but a reset Email never sent. Have not been able to get assistance from AHS to address this issue. Very frustrating.
Business response:
I hate to hear you were not satisfied with your experience with us and I would lie to connect with you regarding it.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.