This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My first service request til now hasn't been resolved
Quite disappointed with this last interaction that's still not resolved
Business response:
Hello Yonilda, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.
Everything is good until you have to call them. You will be on hold for 2+ hours
Business response:
Hi Deborah, Thank you for your feedback!
Horrible customer service. Regular hold times of well over an hour. 2 hours 10 minutes on one occasion. It took 4 days of 87 degrees in our house , multiple attempts to call, hours and hours of hold time before they finally gave up on the original contractor and send someone else. Because of the horrible support of their contractors horrible service, we are cancelling 2 properties and going with another warranty service- who by the way includes freon with their coverage (additional $175 charge)
It appears some of the companies AHS contract with aren't that great. Meaning, if you check reviews such as Yelp or Google; the companies appear not to be on top of their game. Definitely, hit or miss with some of the contracted companies.
Buyer beware...AHS has no consideration for your situation, they hold fast to your contract. The company has received my payments on time, quickly took my money for the service fee, but has felt no urgency to resolve my issue. My AC went out on Thursday, they didn't send a vendor until Monday. Temp inside my house has been 80° for 5 days now. They did not deem this an emergency so I could get my HVAC company that performs my biannual tune ups to come out(they would have fixed it Friday). Instead told per my contract, it says... read more
Business response:
Hi Cosonya, Thank you for bringing the AHS issues about the HVAC system to our attention. I would be glad to speak with you to reach a resolution.
They are almost impossible to contact and when you do get through to them it is almo0st impossible to understand the person, especially for older people. I am still waiting on the payment on the stove that couldn't be fixed in November of 2020.
Business response:
Hi Jerry, I would be glad to speak with you to refund the payment for the stove service request.
Sent wrong repair man for services we asked for
Business response:
Hi Robert, Thank you for bringing this issue to our attention. I would be glad to speak with you to reach a resolution for the repairs.
I called to get fixed and they said its covered. I get a phone call from contract company it is not covered. I called AHS 3 times and 2 out of 3 said it was from Puerto Rico. The operators do not know how to do customer service when I called 2 out of 3 times saying it is covered and one was trying to make another work order.
Business response:
Hi Brian, Thank you for making us aware of your most recent service experience with an AHS. I would be glad to speak with you to get the issues resolved.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.