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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I went to Bestco and was advised that American Home Shield would resolve the issue immediately. I provided all of the details including filing a demand letter to AHS Alternative Dispute Resolution. Since then, I received a call from one of their customer service advisors that advised he had to check phone records. It's been three weeks and there has been no additional contacts from AHS. It appears that Bestco only publishes the first response and follow up is not public. This makes them look like AHS is trying to resolve iss... read more
Business response:
Hi Thomas, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
Still an issue about my AC duct work. Need to have it fixed.
On 7/15/20 I filed a repair request. On 7/23 the assigned company come out to fix..they determined I need a new a/c home unit. IT TOOK 2 MONTHS TO GET THE NEW A/C COMPRESSOR and have my a/c fixed --finally on 9/16/2020 ! I lost the entire summer. During these 2 months, I called -at least- 4 times--each time is was an average of 20 minutes, just for them to answer the phone. Each time, the person said they would call me back with more information, not one person called me back.....I would not recommend this company!
Terrible communications. You've off-shored your "service" reps and I can hardly understand them. Wait times on phone or chat are ridiculous. Problems are not always addressed timely or correctly. I've never had another home warranty company so don't know what a comparison would show.
Business response:
Thank you for sharing your recent experiences with us. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.
Always need to pay out of pocket on top of the $100 fee. Phone answering take hours!!! I mean more than two hours, then they transfer me to another department, with waiting time of another 2 hours. 4 hours total in the phone to find out details of the replacement.
They didn’t replace my heater water cuz it’s still working. But sometime it not enough hot water! Why wait until it break down then water will be all over in attic and leak to upstairs area?
Because the repair company they sent to repair your appliance,fix it wright,no gust work
Business response:
Hi George, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.
There terrible in paying for claims they try to deny claims and get contractors that do half work to save company money
Business response:
Hi Chris, I hate to hear about the claim denials that you experienced. I would be glad to speak with you to discuss the issues.
The worse home warranty company on planet earth. I called because my sump pump was not working they denied it because my Ac condensation small pipe was hooked up to the sump pump. My water heater is leaking water they will replace it, but I have to pay 350 for modification cost out of pocket. My house was built in 2010 I know for a fact it doesn’t need any modifications. The plumber is trying to make extra money from the home owner. When I asked for cash out option. AHS told me you need to send a receipt for purchase of the ... read more
Business response:
Hi Najib, We apologize that our service did not satisfy your expectations. I would be glad to speak with you to get the issues resolved.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.