American Home Shield

Charlie 

on BestCompany

4 years ago

Customer service is horrible I waited on the phone for over 2 hours. Never got an answer and eventually hung up. 

Veronica Embrey 

on BestCompany

4 years ago

I paid $675 at closing and later got a statement saying I owe 60$. They said it's 735$ annually. No, I was quoted $675. And I or my closing agent was never told of it being $735. 

HBell 

on BestCompany

4 years ago

I just purchased a new home and this home warranty was purchased for me. I called to get more information about my coverage and to ask about upgrading...I wanted to purchase more coverage. But NOPE... after almost 4 HOURS and a lot of unnecessary stress, I gave up. I won't walk you through the ridiculous details of the roller coaster conversations I had however, in the midst of it all, "on hold" times ranged from no less than 15 minutes and upward of 35 minutes. Each time I had to call back. I was disconnected multiple times... read more

Jennifer Hall 

on BestCompany

4 years ago

I still haven’t received my pay out for an AC unit. I need that to do the replacement. Been living in 94 degree temps inside my house 

Ray R 

on BestCompany

4 years ago

Your company picks the cheapest low bidder to do the repairs and they don't even speak English. And your rates to have have something fixed is very high compared to your rate. Your rate is $ 125.00 others are $50-65-75not $125 

thomas pratt 

on BestCompany

4 years ago

increased cost 36% after first year with zero claims 

VAREVIEWS 

on BestCompany

4 years ago

I have been waiting 5 weeks for a hot water heater to be installed and keep getting the run around. American Home Shield used to be a great company until they outsourced their call centers to other countries this past year. Now, no one returns calls, none of the contractors get back to customers, and when you do call, they pretend they are working on it, but have no idea what is going on. I have a policy on the home I live in and the home I rent out. My current tenants are now going to move out because they have been without... read more

Marjorie Cole 

on BestCompany

4 years ago

Generally, the repairs are scheduled for the next day or week. If there is an emergency situation, it's too bad.. 

Brad Niems 

on BestCompany

4 years ago

You can almost never speak with an American and when you ask they just say they can't and disconnect you. When a supervisor is supposed to return your call, it almost never happens. They look for every excuse to not honor a claim instead of doing what the spirit of the agreement is. There are more reasons as well. I would prefer another option but they have the market. They have been of value for me for my issues but the frustration is almost not worth it.