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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Difficult and convoluted phone system; overcharging for repeat repairs for same problem; non-local repair companies;
Business response:
Hi, I hate to hear about your last service call that was incomplete. I would be glad to speak with you about your customer service experience and the repairs.
I am displeased with my service, I never received my $100.00 back from you. You pulled $200.00 from my back account when I owed you $100.00.You set me up with a pluming company but I had air conditioning problems. The air conditioning people you sent said that You wouldn't pay pay the service. I purchased a new unit from them and paid them $4000.00 out of my pocket but you didn't return my $100.00 back from the pluming company. You owe me $100.00. You will hear from me again from Small Claims Court. I cancelled my contract f... read more
I have had to pay and replace my own things.since the Clovis 19 the service is terrible they have you wait 30-90 minutes. I have been with them for 7years and I am looking for another. They send the cheapest companies out.
The customer service is horrible, I have been waiting since January to have my microwave repaired. They have the vendor GE working with them and their COMMUNICATION is worse than American Home Shield. I will no longer recommend them to family or friends as I have in the past.
Business response:
Hi Margo, I hate to hear about your most recent issues with AHS to have the microwave repaired through GE. I would be glad to speak with you to get the issues resolved.
If there was a negative rating this would be the place to get it The absolute worst company I've ever dealt with. First hold time is absurb! Normal is 2 hours. Agents promise I will get this corrected and will call u back. All lies. Contracters they hire are a joke Submitted for washer dryer repair on 6/29. Contractor came out stated dryer is fixed have to order part for washer. 2 days later dryer is in worse shape and leaving black residue on clothes. Called back after several attempts to contact contractor. Contacted compa... read more
Business response:
Hello, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. I certainly hate to hear that you have received less than satisfactory service on your washer, dryer and your refrigerator. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information fo... read more
Terrible service, hour long waits on phone, no replies to fb messages, no email address. Etc..
Business response:
Hi Phil, I hate to hear about the delay in service you have experienced. I would be glad to speak with you and get the issues resolved.
I agree with callers, having to wait over an hour to speak with someoe is crazy. I have a leak at my house. The first technician about a week ago fixed it but said he would see if AHS would approve pipes to be replaced. He put in request I never heard from AHS. Now I am sitting here today because the company they sent out today refuse to fix leak unless they replace all pipes. Request had been pending for 2 weeks. The Rep today advised they denied request. it is friday and thats all they will do nothing. No happy with Any wa... read more
Business response:
Hello Mary, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. I certainly hate to hear that you have received less than satisfactory service. I will follow up with you as soon as possible in an effort to assist with unresolved issues. I have sent a private message with contact information for further assistance.
Coverage has decreased and rates have increased. Call center is not helpful when you call for support.
Business response:
Hi Adelle, I hate to hear about your most recent experience to have the repairs completed. I would be glad to speak with you and get the issues resolved.
Because I called twice and I was on hold for almost two hours each time and it took more than a week for the company to go to do the repair
Business response:
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected I also want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat at for efficient service and no hold time. Chat agents are typically available from 7am-7pm. I would be glad to speak with you to get the issues resolved.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.