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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Advertising repair or replace for home appliances. Will cover repairs but look for loophole to avoid replacing appliances.
They don't replace broken items no matter how many times its been replaced.
Business response:
Hi Isaac, Thank you for making us aware of your most recent service experience with an AHS. I would be glad to speak with you to get the issues resolved.
They sold us a policy and they do not have contractors in our area. The average hold time for the replacement department has been 3 to 4 hours.
Business response:
Hi SR, Thank you for alerting us about your customer service experience. I owuld be glad to speak with you to get the replacement completed.
If you want to speak to an actual person, be prepared to wait for hours. Even then it's difficult to resolve issues. Some contractors are very good, others very poor.
AHS is a company designed to collect fees and pay the minimum to complete a required repair. Our leaky faucet took to weeks to repair and the company assigned never completed the work. The faucet still needs to be replaced. An AC or HVAC repair has taken a similar amount of time and is still not repaired. Good luck getting a hold of a supervisor to address any problems. I called the AHS directly several times to try and speak with a supervisor and still have not got a call back. AMERICAN HOME SHIELD IS THE WORST!!! Take your... read more
Business response:
Hello Bryan,Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.
They say "repair or replace" but they don't do either.
Business response:
Hi Anita, Thank you for providing us with feedback about your most recent AHS service experience. I would be glad to speak with you soon.
STILL WAITING TO GET MY WASHER FIXED FOR THE 2ND TIME,SAME PROBLEM.
Poor response had to keep on calling them for vendors to come
Business response:
Hi Shah, We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention.
Difficulty getting through on calls for service requests- 1 hour+ wait each time; No return calls or follow-up to customer re: problems or questions; poor customer service - no complaint resolution dept.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.