This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My air is still not working. I can not get service rep on the phone
Business response:
Hi Leoteen, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. I have sent a private message with contact information for further assistance.
Took several months to determine that the part for my dishwasher was unavailable to then finally replace my broken dishwasher.
Business response:
Thanks for your loyalty. Taking care of our members is the main goal here at AHS. We are working diligently to improve the overall member experience and we look forward to our continued business together. Have a great day.
Customers services has never follow up the service that has been requested I wish I could have money back
Easy to schedule service. Tried to change a contractor and that was a nightmare. The person on the phone couldn't understand what I was asking. All I wanted was a different company to come out than the one assigned. It was an awful experience.
I am writing this review to help out those who are looking into buying Home Warranty. I was a first time home buyer so my real state agent ( Gina & Jeremiah T ) told me I should buy a home warranty. 3 months after buying my condo , I noticed that water heather is leaking. Since water heather was covered under home warranty , I called American Home Shield ( AHS ) . They said they would send a technician from Confidential pluming. Technician came to my house , inspected the water heather and said it need to be replaced. Later ... read more
5 weeks to fix A/C. E and E electrical were professional and got the job done.. Not happy with customer service. Being hung up on is degrading. Appreciate someone finally listened and did something Not sure if I'll stay with them. Extremely stressful.
Business response:
Hi Nancy, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.
The do not stand behind their customers. One has to wait on hold up to 2 hours.
They charged me the service even though their servicemen didn’t fix the problem and didn’t even bring tools in.
Business response:
Hi Eric, I would be glad to speak with you about the furnace repairs that were not completed by the tech.
My "welcome call" was great. I have put in to have service in the past 2 weeks and I have had to wait on hold for hours. I have a broken refriderator and I still have not received any type of follow up. The fridge uses old refrigerant and upon inspection the coils burned the tech. I believe this is a hazard and needs to be replaced but I have yet to get a resolution here.
Business response:
Hi Lindsey, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to get the issues resolved.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.