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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Had to do without refrigerator for over 3 months
Business response:
Hi Robert, I hate to hear about your most recent AHS experience with the companies that have serviced your home repairs. I would be glad to speak with you to get the issues resolved.
My issues were not resolved and there has been no follow up.
This company sucks. They call you like crazy when then want you to sign up, then when there is a problem, you have to wait forever to get someone to come out.... 2 missed appointments, 2 whole afternoons wasted and still no one has shown up. No one called and said they weren't going to show up. I had to call them to find out.... which means being on hold forever waiting for someone to answer. And all of that was after I paid a full year premium and another 100 for a service call that has never happened. I am thinking of dema... read more
Business response:
Hi Ejhanlon, Thanks for being a loyal customer and for sharing your experience with us. We are working to improve our process and we apologize for any issues you experienced along the way. Your malfunction will always be our priority. We look forward to our continued business together. I have sent a private message with contact information for further assistance.
I have been waiting almost 2 months for my oven to be fixed. I have called every day for weeks without a resolutions and they will never allow me to speak with a manager.
Business response:
Christi, thank you for taking time to let us know that the issue with your oven has not been resolved. We can imagine how inconvenient it is to not have a working oven. We would be happy to speak with your further to resolve this matter.
It was a long wait for my work to be completed
Had to wait 3 1/2 hours on hold to get my service
I talked to six or seven customer service team member and most of them are not willing to help and when I asked them if I can talk to thier supervisor the answer is always they are not avialable. Most of them they don't even know what is cover and what is not cover. Very disappointed.
Business response:
Hi Theodros, Thank you for making us aware of your most recent service experience with an AHS. I would be glad to speak with you to get the issues resolved.
They were great when they came in a timely manor but it cost me $100.00 just for them to re-light my water heater.
Long-time customer - since 2004. Mixed experience with assigned contractors in the past. Just discovered a small plumbing/toilet leak. Tried to request service online and could not open my account on the website with any of 3 browsers I tried (Chrome, Edge and Safari) -- all displayed the spinning circle with no error messages. Tried to call Customer Service -- the message said the wait time was over 1 hr. and that I should go to the web site. Totally unacceptable. Fortunately, my current contract expires in mid August. I wi... read more
Business response:
Hi Michael, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.