American Home Shield

George 

on BestCompany

5 years ago

Don't do business with AHS. This company needs to be shut down by the federal government. They do absolutely nothing to reduce your costs. My central air went out and they wanted to charge me $2100 dollars for a coil and Freon. That's absolutely ridiculous. This company is running a predatory scam along with the so called contractors assigned to fix your issues. 

One Upset Customer 

on BestCompany

5 years ago

I've been with AHS for 17 years now. I have replaced, out of pocket, every single appliance in my home with the exception of my water heater and a garbage disposal. Initially, the provided services were up to standard. But then my air conditioner issues began. After the EPA decided to phase out R22 freon, AHS only covered $10 per pound of the $120 price tag. After the first few refills, it was clear that AHS had no intention on repairing the lines. It eventually was cheaper and much less frustrating for me to pay out of pock... read more

Fernando Yepez 

on BestCompany

5 years ago

I have been a member for over 8 years and this has been my second time making a claim for something. I am not pleased to know that another company would have better coverage and charge less amount then I pay with American Home Shield. I feel like every time you guys come out you guys tell me that you cannot fix it but it ways has to be replaced. I feel like I am paying for a service that cannot help me. . 

Lupe De La Cruz 

on BestCompany

5 years ago

If I could give them less stars I most definitely would. I have been a customer for many years never really having a bad experience until now. The bottom line is AHS hires low rated contractors to service your appliance. I have been without a refrigerator since early March. The technician they contracted for service has submitted 2 detailed reports stating the refrigerator is not repairable yet AHS claims the refrigerator is repairable and I should continue to wait for additional parts. Today was the 3rd time the technician ... read more

SB W 

on BestCompany

5 years ago

VERY LIMITED COVERAGE/WARRANTY FOR THE PRICE 

Sandy 

on BestCompany

5 years ago

Terrible customer service! First of all, they barely speak English and secondly will continue to put you on hold or even "accidentally" hang up on you! Our A/C went out and AHS hired a company to come out and repair it. The contractor came out the next day, thought he repaired it, but did not. I called again and the same contractor came out the following day and decided that the compressor needed to be replaced. He was trying to submit the diagnosis to AHS all day and their systems were down. When he was finally able to get ... read more

tracy allen 

on BestCompany

5 years ago

horrible customer service and having to wait too longer a service tech to call and schedule appt 

Brandie 

on BestCompany

5 years ago

I have been with American home shield for over 10 years. I called to have my faucet repaired payed the hundred dollar service fee company comes out and says it can’t be repaired I asked him to look at my other faucet they say they don’t have a tool. So needless to say some other shady stuff comes out with a plumbing company they turn my paperwork in someone else’s after I bring things to their attention the whole thing is very strange call American home shield they call them needless to say I’ve called the plumbing company t... read more

Novosel 

on BestCompany

5 years ago

We are new to American Home Shield and will not be purchasing another year. We requested our air conditioner to be serviced because it was slow to cool. It took three weeks for a technician to come out, parts to be ordered and them to return. Upon return, the air was completely broken and cannot be turned on (after paying 1600 dollars out of pocket for necessary “modifications “). It has now been 85 degrees in our home with small children for two weeks and we are still getting a run around from American Home Shield. They hav... read more