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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They debited my account for my monthly payment without my concent.
I call about my air and heat never received any info about it now I am correcting it myself. I will not renew with this company.
Getting through to the department that handles replacement items was horrible - 3hr wait time
Business response:
Hello Darrick, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. I have sent a private message with contact information for further assistance.
I had a claim that took 3 months to resolve. Any contact to the help center was less than helpful. Many customer service reps promised call backs, including calls from supervisors, but I never received a call. Also, one of the contractors who came to my home provided a fraudulent report to AHS, and when I wanted a second opinion, the system assigned the same contractor for the inspection. And it was a big issue to get someone else assigned as a contractor. It wasn't until I reached out to someone on social media, that there ... read more
Business response:
Hi Eugene, Thank you for bringing your most recent issues to our attention. I would be glad to speak with you about the three month delay in service and assist to reach a resolution.
I have a service request from October 15th that has not been resolved.
Business response:
Hi George, Your feedback regarding your most recent American Home Shield experience is more than appreciated. I owuld be glad to speak with you and get the issues resolved.
Repairs have taken up to 4 months; they promise reimbursement but don’t do it; they don’t value customers time; they reassign jobs to the same vendors who don’t respond to the same
Business response:
Hi, I hate to hear about the four month delay that was experienced with American Home Shield. I owuld be glad to speak with you to get the issues resolved.
Take the money out of account before the service is done
Business response:
Thanks for sharing your experience. Yes, the service fee will process with the request is entered. Let us know if you need us in the future.
It takes an hour to get a representative on the phone. They never follow up on any escalated issues. The vendors they use are terrible. The Plumming vendor damaged our sink and now they don’t answer the phone return any of my phone calls in America’s home shield won’t do anything about it.
Business response:
Hi Ivette, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.
I called and to get my air conditioning fixed. I paid my air conditioner is not fix .no one has called to explain why.
Business response:
Hi Michael, I would be glad to speak with you and get the issues with your air conditioner resolved.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.