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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Omg where do I start. Was a loyal AHS member for 15 years but thus last go around was too much and I jumped ship to Amazons new service. It all started when the water heater took a dump. That is where the scheming between AHS and their plumber started. I learned troubling things about how AHS works with the plumber to do everything possible to either avoid approving the claim, or creating other fees like "bringing the unit up to code" even though the unit was up to code. When you call you will be on hold forever and when you... read more
Business response:
Hi Jake, Your patronage for the past 15 years is more than appreciated. I understand your concerns about your AHS experience to have the water heater repaired. I would be glad to speak with you about the water heater service request.
I am disappointed in the service that AHS has provided in the recent years. It appears that the contractors sent to your home are eager to let you know that something is not covered under your warranty. They are more interested in contacting AHS to lie and give them a cost that they would charge to fix the problem that you paid a service fee for them to come out to your home. I recently submitted a request to have my air condition repaired. I have had a total of 3 different contractors and each one had a different diagnosis.... read more
Business response:
Hi Luella, I understand your frustration in regard to the delay in service to have the air conditioner serviced. I would be glad to speak with you to discuss your experience.
Leaking water heater called on Tuesday am 6/24/19 told someone will contact me within 4 hrs. Had to call again no one contacted me from plumbing company. On 6/25/19 the plumbing company finally showed up. Yes, you have a leaking water heater that needs to be replaced. AHS is misleading about all you pay is a service fee of $100 to either replace or repair water heater. The plumbing company emailed me a invoice for $478 to replace my water heater. Plus I still need to call on 7/1/19 to order the water heater. I thought the he... read more
Business response:
Good afternoon Lavonne, I hate to hear about your most recent experience of the delay in service to repair the water heater. I would be glad to speak with you to reach a resolution.
AHS is a scam, plain and simple. They will collect your money but do not cover repairs.
Business response:
Hi Wes, I understand your concern about the contract coverage after the claim denial. I would be glad to speak with you and get the issue resolved.
We have had a refrigerator broken for a month they keep saying they cant get a hold of the contractors they send out. This feels like such a scam to me. Terrible company. Would give zero stars if I could.
Business response:
Hi Angela, I hate to hear about the delay in service that you have experienced to have the refrigerator repaired. I would be glad to speak with you and assist to get the issues resolved.
AHS got a service person out quickly but he said my washing machine was not repairable. I was told I would be emailed with options. That’s been 5 days and not a word. There is no way to communicate through my account. I call phone numbers and wait on hold for 30 minutes. Call again and wait 10 and then I see this email requesting my review. Maybe you guys at Best can contact someone for me.
Business response:
Hi Brian, Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. I would be glad to speak with you to get the washer repairs completed.
I'd give 0 stars if I could. I've been trying to not only get a knowledgable human being on the phone for almost the entire year we've had the plan, but trying to resolve the issue that we've already paid for. Hold times are insanely long, they continue to transfer you from department to department resulting int the answer "someone will have to call you back" and no one does. Furthermore, I've explain how many times i've had to call and they claim they have no record of my calls ever taking place. We had a gas leak and in an... read more
Business response:
Hi Allie, Your concerns are understood regarding the level of customer service that has been experienced to have issues repaired and receive the CIL. I would be glad to speak with you and reach a resolution.
For what I pay per month, I would expect a company coming to my home for a service call to be one that I would recognize. I have had people show up for a service call in their own cars or trucks unmarked. I have told them before when I called for service please don't send me anyone working out of their car with no company markings on the vehicles. I think they are contracting with the lowest bidder.
Business response:
Hi Michelle, Your feedback is appreciated to help us improve our service.
I've been with American Home Shield since 2006. I've had a few service requests with them over the years. The majority of the time, everything from the timeless of the request to completion have gone smoothly. When my family and friends ask which home warranty company is good, I always recommend them (a lot of them have purchased their own home warranty. Last December, I put in a request for service on the 19th, it was fixed the next day (kudos for that). This past Monday (1/20), the heater went out again. I called today (ye... read more
Business response:
Hi B.Allen, Your concerns with AHS and the coverage we provide are understood. I would be glad to speak with you and explain the 60 day recall period that AHS guarantees on every service request.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.