This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible company. They make up reasons to deny claims. They interpret their service people's reports to their benefit. They denied my claim stating it was not normal wear and tear. It was for a pool heater. How exactly does not "abuse" or "misuse" a pool heater??? You can't...unless of course your purposely damage it. They are a by scam.
Business response:
Hi Kathy, Your concerns are understood about the diagnosis for the pool heater. I would be glad to speak with you and get the issue resolved.
Had to pay $1150 to get a new water heater installed
Business response:
Hi Steven, I hate to hear about the non covered cost associated with the repair. I would be glad to speak with you about the repairs.
I still haven’t heard back about my oven and what you guys are prepared to do
Business response:
Hi Candice, I hate to hear about the oven repairs that have not been completed. I would be glad to speak with you and get the issues resolved.
This is a rip off. I had to pay way out of pocket of $100 service fee and $610 on what AHS didn't pay. AHS paid $50 and I had to pay $710 and that’s not even counting my monthly service fees. And it took over a week to get my ac unit fixed with the contractors they use. It was a waste. Oh and by the way, the part was free bc it was still under warranty. Insane.
Business response:
Hi Richard, Your concerns about the noncovered cost are understood. I would be glad to speak with you to discuss the excluded items.
I have been going through American Home Shield to get my heat pump fixed. Its has now been three weeks. First they ordered the wrong compressor and now its been over a week and still nothing has been ordered and told the parts are still probably three more weeks out and thats when they get around to ordering the. Asked for a cash in offer to replace myself. The offer given wouldnt even come close to getting the parts. Have been trying to get ahold of the parts department and have been told someone would call me back the same... read more
Business response:
Hi Diane, Thank you for bringing this to our attention. We’re sorry to hear about the delay in service you have experienced to have the air conditioner system repaired. I would be glad to speak with you and get the issues resolved.
The worst company I ever dealt with!! I purchased the highest coverage they have and yet they refused to cover a worn out boot seal for my washing machine.
Business response:
Good morning Giseli, I hate to hear about your most recent experience and the washer claim denial. I would be glad to speak with you and get the issue resolved.
No sure that I like AHS now that I need to utilize the service for replacement. I am a real estate agent and refer a lot of people to AHS but have never had to deal with a replacement issue. The call center is not helpful and very difficult to understand. My washer was approved for replacement. I have not been able to get in touch with the replacement department. I have called 2 times and both times have been on hold for 90 minutes and could no longer hold. The wait time to replace your appliance is a serious problem that ne... read more
Business response:
Hi Tmax, I hate to hear about your American Home Shield experience and the miscommunication experienced to have the washer replaced. I would be glad to speak with you and get the issue resolved.
The first two issues we had with our brand new home, they do not cover. We called about an electrical issue, paid the $75 service fee, and scheduled an electrician. Electrician came out, was very knowledgable, but said it most likely wouldn't be covered. And no, it was not covered. So now, an issue that might have cost us originally $170-$200 to fix on our own will now end up costing us that plus the $75. Very frustrating, very unhelpful, very disappointed. Do not buy with this company.
Business response:
Hi Katie, Your concerns are understood about the service fee that was paid to have the issues repaired. I would be glad to speak with you and get your issues resolved.
Do not waste your money on a home warranty from American Home Shield. I repeat, DO NOT WASTE YOUR MONEY. I gave this company at least 3 tries to show me that they stand by their promises to provide valuable service. They failed each and every time, this most recent time being the nail in their coffin. The AC in our home quit working overnight Monday, June 24th. I placed a repair request online Tuesday, June 25th. The good news is they had a contract (Perry Mechanical) come out the very next day Wednesday, June 26th. The bad ... read more
Business response:
Good morning Jack, Your concerns are understood regarding your most recent experience to have the air conditioner repaired. I would be glad to speak with you and get the issues resolved.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,476 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.