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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I finally came to my senses and decided to cancel my contract. This company is awful. Two weeks after my refrigerator dies and I contact them I’ve had two visits and it still hasn’t been repaired. Their contractors are the worst/cheapest in the area and AHS customer service is the absolute worst. No chat or email contact method. Only phone where they hope you’ll hang up after sitting on hold for a ridiculous amount of time. Like the many others that have posted, you’re far better off not wasting your money with them. Avoidin... read more
Business response:
Hi Dan, I hate to hear about your less than satisfactory experience to have the issue repaired and the cancel completed. I would be glad to speak with you and discuss the delay in service experienced.
A TOTAL scam! Not worth the paper it's written on and a complete waste of money.
Business response:
Hi Jennifer, I would be glad to speak with you and assist to reach a resolution.
I just reported my complaint of a claim very unfairly denied--with little prospect of fair review of the decision--to the CA Depart of insurance at Claims Services Bureau. The first repair person said I was at fault for overloading my washing machine; I explained to the second repair person that companies no longer make full size washers that fit under kitchen counter so I intentionally ONLY put in HALF loads for years. He said technicians cannot distinguish between overload and metal fatigue due to age, wear and tear. But h... read more
Business response:
Hi Jessie, Your concerns are understood regarding the denial of the washer machine service claim. I would be glad to speak with you and get the issues resolved.
Awful experience with this company on several issues with a house I just purchased. Issue #1 which I will include in this review. I had to get my own plumber in after they said my hot water heater was not lite and turned in up. They were WRONG. It turned out I had multiple issues including: shower valve replacement, hot/cold water mixing/ no water coming out 1 side of the shower, faulty water heater gate valve, and I needed a new water heater from overuse due to the hot/cold water mixing. I found this out because I hired and... read more
Business response:
Hi Kelly, Your concerns are understood regarding the denial of the hot water heater service claim. I understand that ere were a number of malfunction related to the source of the problem. I would be glad to speak with you and get the issues resolved.
I Paid and requested service for our a/c repair 72 hours ago on line. I called American Home to let them no that No technician has called---I was on hold 2 &1/2 hours and still no answer. I have been a paying customer for 8 years but this is Horrible Service. It has been 105, 107, today 109 degrees I have small children. Up till this time I have always received excellent service but I believe I will be removing all 3 separate policies
Business response:
Hi J, Thank you for bringing this to our attention. We’re sorry to hear about the delay in service you have experienced. I would be glad to speak with you and get the issues resolved.
DO NOT HIRE THIS COMPANY! Dec 19th we closed on our home and purchased a warranty through them. Dec 20th we realized the fridge was not cooling down so we placed a warranty service request Dec 30th after dealing with two of their contractors someone showed up and gave us a notification that the compressor is not working. However given they are not EPA certified they couldn't work on the unit Jan 7th. After calling AHS daily to put pressure on sending someone else Sears shows up and provides a diagnosis of what's wrong with t... read more
Business response:
Hi Fred, I hate to hear about your American Home Shield experience and the request to have the refrigerator repaired. I would be glad to speak with you and get the issue resolved.
I have service request 28 days going, no idea how long it is going to take
Business response:
Hi, I would be glad to speak with you and get the issues resolved.
We have had the ABSOLUTE WORST EXPERIENCE with this company.... they are quick to take your money but in a few of our situations we have been sent some very poor rated companies to come and try to fix our problems and when these companies come out they are here a couple of minutes, fix what they think is the issue and then guess what.... within a couple of hours we’re back to square one. Ex. Our refrigerator went out and we called to have repaired they sent a tech out and he could not fix it because of fridge being under war... read more
Business response:
Hi Valerie, We are thrilled to have you as part of the AHS family! Thank you for sharing your kind words with us about your experience. It means the world to us and to our entire team! We look forward to serving you again soon!
I have had a contract with AHS since I purchased my home in January of 2004 and have never had a problem with them until my current repair issue. It seems their customer service has been outsourced to a company in the Philippines now and there is no ability to speak with anyone in their corporate office (wherever that may be) to file a complaint. I don't want to go into all the tedious details of this service request, but suffice it to say, it's the worst experience I've ever had with a contractor of any sort. The most outra... read more
Business response:
Hi Melissa, Your patronage to American Home Shield over the past 15 years is more than appreciated. Your concerns are understood regarding the lack of customer service that has been experienced. I would be glad to speak with you and get the issues resolved.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.