American Home Shield

ARG 

on BestCompany

5 years ago

was a member for 5 years as the company got bigger I had noticed they start providing bad services when you call for repair need to stay on the phone at least an 1/2 Hr or more most of the Tch guys they send are not fully trained or at all and either they rep you off or they do more damage to your existing problems especially heating issue (use local outsource Tec ) they only good for small problems I had a issue with my hood that they could not fix and told me to replace it and they will reimburse me and they took them 2 ye... read more

Jon K 

on BestCompany

5 years ago

I signed up for AHS earlier this year and finally cancelled my subscription to them today, after a very frustrating experience. My issues with my air conditioner service request are as follows: 1) They took longer than promised to schedule the service call. Not a huge deal, but not a good start for my first service request. 2) We knew in advance that Freon isn't covered. Our system needed $300 worth of Freon in addition to the $100 deductible for the call. We decided to put sealant in with the Freon to reduce the chances of ... read more

Matk Maier 

on BestCompany

5 years ago

I first called and submitted problem service ticket on July 15. Fast forward 1 month later, no less than 15 calls from me to them, ticket has been reassigned by AHS twice, ice taken off of work 6 times to meet contractor at my home, and still no end in sight. I called them again for status update 30 minutes ago and after putting me on hold, they just hung up. Beyond horrible service.... it's nonexistant. They will take your money but never fix the problem. And i truly believe the vendors they contract with are those not good... read more

Bob 

on BestCompany

5 years ago

I have been trying to have my central air conditioner repaired for over one year. During this time 4 different companies came to look at the problem and were never authorized by AHS to perform the repair. Seems the second, third and fourth opinions missed the mark. In fact the funniest part of the story is that, in my area, AHS is running out of HVAC companies that will work with them. I am posting this message on the unlikely chance that who ever is writing the responses to everyone's postings (indicating they want to help ... read more

brian walsh 

on BestCompany

5 years ago

American Home Shield offers you the ability to call them to report a problem, however if it is a weekend expect to have to wait until Monday. My air conditioning broke and its in the 90's here in Florida. It was Friday night we called AHS and were told the contractors don't work weekends, despite the fact that nearly ALL ac repair people locally work weekends and emergency calls. The person I spoke with didn't have a good handle on English and it sounded like I was routed to another country as the conversation between us was... read more

Mystic 

on BestCompany

5 years ago

Worse company ever. Would always give me the run around when I would call. Transfer me and put me on hold multipule etimes, send out the WORST companies with horrible reviews and would refuse to change the company. Wanted me to wait 5 days when my hot water tank went out before someone would come and look at it...not replace it, just look at it. Never again will I ever give them a penny. Cancelled my warranty and even that took an hour with multipule transfers and being put on hold. 

Jill McCleary 

on BestCompany

5 years ago

Customer service most of the time I called, was Awful. I got different answers of what was covered by different people. It was very difficult to understand most agents because they are from foreign countries. The only things I needed covered was my electric baseboard heaters, but because the problem was more than just replacing the baseboard heaters, (which is only about $150-350), and it involved power to the thermostat they refused to cover it. I had told the agent that was the problem, and they said I had to have service ... read more

Heather 

on BestCompany

5 years ago

We have had luck with minor repairs. When our water heater went out the company they send damages our ceiling and ignored us that was not their responsibility to fix. Then our AC went out. We paid the 75 dollar service fee plus 160.00 for a fix that lasted less than a month. The second visit from the company that American Home Shield contracts with came back out and it has been almost 2 weeks and the only communication we can get is if I call myself. I am well aware that parts can be overnighted and yet they told me 5-7 days... read more

Alexis Lockhart 

on BestCompany

5 years ago

I have tried to have services covered through AHS, all of which claim to be covered under warranty but have not had anything actually covered. My worst experience is with the water heater replacement, my out of pocket cost was still going to be $1300. Calling around on my own I can have the full thing replaced for $1200 without insurance, so what exactly did they cover? When I requested the cash pay out I was on the phone for an hour (most of which was spent on hold) just to get to the point where I am transferred to a cash ... read more