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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ok so this is ongoing but today AHS sent a plumber to my house for a major leak. The plumber showed up at 8:02 am CST and located the leak. It is a pipe in my foundation. The plumber called the Authorization department explaining he needed a leak detection company to find the leaking pipe in my foundation. First the representative Drew told the plumber that this was not covered but he would send a company to my house and I could pay for it. The plumber told Drew hold on you need to speak to the homeowner . Once on the phone ... read more
Business response:
Hi, We hate too hear about the delay that has been experienced to have the leak repaired as well as the cost associated with the repair. I would be glad to speak with you and get the issues resolved!
My water flooded,they said it was repaireIdon't need my cabinets to get wet d,well it has flooded again!!!! All over the laundry room into the kitchen!!!
Business response:
Hi Barbara, Thank you for leaving feedback and making AHS aware of your most recent experience. I would be glad to speak with you and get the issue resolved.
Too many "that's not covered" responses to justify the annual costs
Business response:
Hi G. Thomas, We hate too hear about the non covered cost that has been experienced to have the repair completed. I would be glad to speak with you and get the issues resolved!
We put in a service request for them to fix our kitchen light. After a week, no one contacted us or came to perform the service. After calling back, again we were promised someone would call back to confirm our service date.. Nobody called back. Then our refrigerator broke. We called AHS and they sent someone to fix it the following day.. but alas, the next day the fridge was still broken. We called back to request someone to come out again. After an hour on hold they said they could send someone, but it'd be a month out! We... read more
Business response:
Hi Paul, I apologize that your issue has not been resolved, and I would like to assist you in an effort to get the light and refrigerator repaired.
the last couple of vendors sent by AHS for relatively minor repairs were either incompetent, unscupulous or both. Looking for uncovered add ons to my repair. In one case left my house in worse shape than before they arrived.
Business response:
Hi John, Thank you for providing AHS with your feedback. I understand that you have cancelled but I would be glad to speak with you about your experience.
This is towards the end of March 2020. Since the beginning of Sept. 2019 we have been fighting with American Home Shield. Not only could they not fix our refrigerator since then and at least 9 service calls that now they tell us they don't even work with DIAMOND FACTORY SERVICE who they sent out last after SEARS couldn't fix it who they also sent out. Diamond called Whirlpool the 2nd and 3rd time they were out when it was finally deemed not repairable. Whirlpool picked up their end of the warranty the refrigerator is 8 years... read more
Business response:
Hi Julie, I’m sorry to hear about your disappointment with us, and the non covered cost that was paid for the replacement I would like to personally assist you with making things right.
We had a plumbing leak which was due to a drain pipe. The plumber they sent out said we needed all new drain pipes and AHS wouldn’t approve they were going to send a second opinion but had no other plumbers for our area. Finally paid to have it fixed on our own which was an easy fix wasn’t even close to what AHS plumber had said. The customer service was terrible like they read from a script. When I asked to speak to a supervisor they said there was no one else I could talk with. We have been with them for 3 years looking fo... read more
Business response:
Hi Lassen, I would like to thank you for sharing your most recent American Home Shield experience about the leaking water heater and contractor. I would be glad to speak with you to discuss the non covered cost and replacement that needs to be completed.
Absolute worst experience. 3 weeks now with no heat. Finally being installed and now they want a two hundred modification fee. Why isn’t this covered. I was offered 125 dollars for space heaters, that I didn’t take, why not use this for the mod fee. 3 weeks with no heat! During winter. I’m sick of calling the Philippine’s also. Worthless. I finally got the number to authorizations and they had the audacity to be condescending. And all the while both the Philippines call center and the Georgia one... never one manager around.... read more
Business response:
Hi Chris, Thank you providing American Home Shield with feedback about your most recent experiences to have repairs completed. I can understand your frustration with the delay and non covered cost. i would be glad to speak with you and get the issues resolved.
I have been with this company for over 7+ years and have never heard that my rate could increase due to the number of claims. My rate has just doubled from $52.00 per month to 99.00 per month. Very disappointing!!!!!! BEWARE!!!
Business response:
Hi A Williams, Your patronage is more than appreciated! I would be glad to speak with you and discuss the premium increase.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,476 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.