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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have had an American Home Shield Warranty on one of my homes since 2017. While I cannot say I was overly impressed on prior service requests, the jobs were completed without complication. Recently I had really terrible service. In July I placed a service call request for a problem in two of my bathrooms. The inability for their call center to communicate in English was beyond frustrating!!! The representative I was speaking with could not understand what I was calling about. The service request was incorrect, and was cance... read more
Business response:
Hi Perry, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you and assist with a resolution to have the bathrooms repaired.
I put in a service request for repair of a water heater in June 2019. It is now September 2019. Authorizations department sat on it until I returned from summer travels. Now contractor relations department is sitting on it. It is a scam. They are giving me the run around.
Business response:
Hi Deborah, I understand the concerns regarding your most recent American Home Shield experience and the delay in service to have the water heater repaired. I would be glad to speak with you and get the issues resolved.
My refrigerator has been out for almost two weeks now. On July 16th a technician was dispatched by AHS to diagnose and/or repair the problem. The technician stated that the compressor went out and directed me to call the manufacturer to see if it was under warranty. The manufacturer affirmed that it was but stated that it had to be diagnosed by a certified LG technician. I had the manufacturer on the speaker phone and the technician confirmed that he was a certified LG technician. The technician advised me that he would forw... read more
Business response:
Hi Robin, Your concerns are understood regarding the delay in service and the ongoing issue to repair the refrigerator. I would be glad to speak with you and reach a resolution.
Ok so this is ongoing but today AHS sent a plumber to my house for a major leak. The plumber showed up at 8:02 am CST and located the leak. It is a pipe in my foundation. The plumber called the Authorization department explaining he needed a leak detection company to find the leaking pipe in my foundation. First the representative Drew told the plumber that this was not covered but he would send a company to my house and I could pay for it. The plumber told Drew hold on you need to speak to the homeowner . Once on the phone ... read more
Business response:
Hi, We hate too hear about the delay that has been experienced to have the leak repaired as well as the cost associated with the repair. I would be glad to speak with you and get the issues resolved!
My water flooded,they said it was repaireIdon't need my cabinets to get wet d,well it has flooded again!!!! All over the laundry room into the kitchen!!!
Business response:
Hi Barbara, Thank you for leaving feedback and making AHS aware of your most recent experience. I would be glad to speak with you and get the issue resolved.
Too many "that's not covered" responses to justify the annual costs
Business response:
Hi G. Thomas, We hate too hear about the non covered cost that has been experienced to have the repair completed. I would be glad to speak with you and get the issues resolved!
We put in a service request for them to fix our kitchen light. After a week, no one contacted us or came to perform the service. After calling back, again we were promised someone would call back to confirm our service date.. Nobody called back. Then our refrigerator broke. We called AHS and they sent someone to fix it the following day.. but alas, the next day the fridge was still broken. We called back to request someone to come out again. After an hour on hold they said they could send someone, but it'd be a month out! We... read more
Business response:
Hi Paul, I apologize that your issue has not been resolved, and I would like to assist you in an effort to get the light and refrigerator repaired.
the last couple of vendors sent by AHS for relatively minor repairs were either incompetent, unscupulous or both. Looking for uncovered add ons to my repair. In one case left my house in worse shape than before they arrived.
Business response:
Hi John, Thank you for providing AHS with your feedback. I understand that you have cancelled but I would be glad to speak with you about your experience.
This is towards the end of March 2020. Since the beginning of Sept. 2019 we have been fighting with American Home Shield. Not only could they not fix our refrigerator since then and at least 9 service calls that now they tell us they don't even work with DIAMOND FACTORY SERVICE who they sent out last after SEARS couldn't fix it who they also sent out. Diamond called Whirlpool the 2nd and 3rd time they were out when it was finally deemed not repairable. Whirlpool picked up their end of the warranty the refrigerator is 8 years... read more
Business response:
Hi Julie, I’m sorry to hear about your disappointment with us, and the non covered cost that was paid for the replacement I would like to personally assist you with making things right.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.