American Home Shield

Julie 

on BestCompany

5 years ago

The worst company I've ever dealt with. They do not cover anything. They said they cover water heater, a big NOPE. Had to pay $800. They said they cover rekey, not accurate as the company that came out to rekey charged an additional $90 on top of the $75 service call fee, which if I knew in the beginning, I would rekeyed myself. Additionally, the company does call back with follow-ups to any disputes or concerns. You will simply have to retell your account about 25 times, be asked to wait for a call from another department, ... read more

AC Not Fixed for 5 Months/Chronic Health Condiion 

on BestCompany

5 years ago

Too bad I don't drink alcohol, this is a 6 martini story as well When I originally signed up with AHS, I had a few minor appliance and AC problems over the span of a couple of years. I had no problems getting a qualified American Home Shield contractor to fix whatever was wrong. In June 2018 my air conditioner had a problem with the unit freezing up. I called and got a technician to come out and they said something was causing the pressure to be low, so they did some cleaning and said it should work. Two months later at the ... read more

Bryan Smith 

on BestCompany

5 years ago

American home shield sent A &R Complete Service out to repair my air-conditioning unit when it failed a few weeks ago. The first time they came out I was advised a circuit breaker had popped and everything is fine. Within eight hours the unit had failed again. Obviously they didn’t bother to diagnose the actual cause of the circuit breaker tripping. I called them the second time. Had to wait another 48 hours for them to show up and look at the unit again. Once again they said a circuit breaker in the attic had popped. Within... read more

Amin Jabrani 

on BestCompany

5 years ago

I call this company a LEGAL SCAM. I even fail to understand how they are allowed to remain in business. My A/C has not been working for more than a month now. This unit is 16 years old. The compressor is blown and the coils are leaking. I have put Freon in this unit a couple of times (Everyone must know that they don't pay for freon). Its an out of pocket expenses (approx $700 every time). Their contractor came in and told me that the compressor is blown and they will have to order a new part. I explained to them that the co... read more

Glynn 

on BestCompany

5 years ago

I have a samsung refrigerator ahs has sent contractors out 4 times . When contractor was diagnosing fridge with Samsung engineer on phone I ask to talk with Samsung. And told them to come out with there technician he got me a onetime exstension in warranty for diagnostic and proposed repair , long story short I would of saved 400$ if I had a properly trained technician that American home shield provide d,I’m for people making money but I think there needs to be a line drawn between right and wrong AND THE REPLY from AHS on w... read more

Ronnie 

on BestCompany

5 years ago

your representative was rude and unprofessional 

Thomas Ashley 

on BestCompany

5 years ago

Microwave stopped. Filed claim with AHS 5 wks ago. Repairman came out - said he needed parts. Ordered parts and then returned when they arrived. Repairman said wrong parts were sent and ordered new parts. Second set of parts came so I called AHS to finish repair--first date available 10 days later. Repairman came yesterday used second set of parts to repair. Checked microwave and not working. was able to reach repairman and he verified oven not working. He stated microwave cannot be repaired. AHS wants repairman to return to... read more

Dub 

on BestCompany

5 years ago

HORRIBLE experience!! We paid $58 per month for 4.5 years and only used the service once to replace a burner on our stove and it was a nightmare. We just had an a/c issue. The contractor they chose couldn't come for 3 days. We spent over $350 for a hotel during that time. When they finally showed up they said the motor on the outside unit was bad. They supposedly replaced it. 15 minutes after the tech left it was making the very same noise it had been previously. We decided to let it go and burn itself out if that's what it ... read more

Jason Martin 

on BestCompany

5 years ago

I have been dealing with AHS for 2 weeks now in an attempt to get my air conditioner back online and have been given little assistance from AHS. I initially had an AHS approved technician come out and was charged a fee as outlined in the contract. I should note that the company I selected was not the default company due to terrible reviews and personal experience with that default company. He provided me with a detailed diagnosis of the issue which centered around a compressor that had gone out. He assured me that it should ... read more