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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Microwave stopped. Filed claim with AHS 5 wks ago. Repairman came out - said he needed parts. Ordered parts and then returned when they arrived. Repairman said wrong parts were sent and ordered new parts. Second set of parts came so I called AHS to finish repair--first date available 10 days later. Repairman came yesterday used second set of parts to repair. Checked microwave and not working. was able to reach repairman and he verified oven not working. He stated microwave cannot be repaired. AHS wants repairman to return to... read more
Business response:
Hi Thomas, Your frustration regarding the microwave repairs is understood. I would be glad to speak with you and assist with a resolution to resolve the issue.
HORRIBLE experience!! We paid $58 per month for 4.5 years and only used the service once to replace a burner on our stove and it was a nightmare. We just had an a/c issue. The contractor they chose couldn't come for 3 days. We spent over $350 for a hotel during that time. When they finally showed up they said the motor on the outside unit was bad. They supposedly replaced it. 15 minutes after the tech left it was making the very same noise it had been previously. We decided to let it go and burn itself out if that's what it ... read more
Business response:
Dub, I am sorry that we were not able to offer a resolution that you were pleased with while the contract was active. We hope this experience does not deter you from considering AHS in the future for your home warranty needs.
I have been dealing with AHS for 2 weeks now in an attempt to get my air conditioner back online and have been given little assistance from AHS. I initially had an AHS approved technician come out and was charged a fee as outlined in the contract. I should note that the company I selected was not the default company due to terrible reviews and personal experience with that default company. He provided me with a detailed diagnosis of the issue which centered around a compressor that had gone out. He assured me that it should ... read more
Business response:
Hi Jason, Your concerns are understood regarding the delay in service and noncovered cost associated with the air conditioner repairs. I would be glad to speak with you and get the issue resolved.
Poor service. If you happen to have a service provider that doesn't follow up or is discourteous, it's impossible to get another company sent out unless you pay another $75.00 fee. If you try to call the company, you are put on indefinite hold for hours. We have been trying to call them over the past two days and have been put on hold a total of six hours and after the end of each time, they eventually hang up on us. We are just going to cancel the coverage - so frustrating - and I don't think it's because of COVID-19 issues... read more
Business response:
Hi Debra, Thank you for bringing this to our attention. We’re sorry about your most recent experience and would be glad to speak with you and get the issues resolved.
Read this please don't let them screw you. I had them for over a year. You better hope nothing happens in the weekend because they will assign you companie who don't work on the weekends u will have to way until monday. And don't bother calling them and asking for a different company they will tell you is not posible. You have to wait until that company gets there. they did this to me 3 times in the state of ohio. It gets cold here so think about it your heater is not working and is 6 degrees outside. Also they charge 75 for... read more
Business response:
Hi Dayan, Your concerns regarding your most recent service request are understood. I would be glad to speak with you and reach a resolution.
Contractors assigned to a job are often the worst reviewed contractors in the area. I've been waiting a month for my dishwasher to be fixed. All the reviews on the company's website blame AHS for assigning them that company.
Business response:
Hi Cristina, Your feedback is more than appreciated in helping us improve your AHS customer experience. I hate to hear about the delay and would be glad to speak with you and get the dishwasher issue resolved.
Phone reps are too hard to understand. They try hard but are very difficult to understand.
Business response:
Hi Rex, I hate to hear that your experience has been less than satisfactory. I would be glad to speak with you and reach a resolution.
I am currently on hold to speak to a supervisor about the bait & switch that AHS has running conjunction with AC repair vendors. This will be the 3rd compressor on this unit that is going to be changed and each time a COMPLETELY different company is sent out, therefore, no accountability if there was shoddy workmanship in installation. So here's the rundown...each time a company has come out the compressor is under warranty and therefore comes at no cost to them from a parts perspective. They will bill AHS for the labor & th... read more
Business response:
Hi Kevin, Your concerns are understood regarding the delay in service and noncovered cost associated with the air conditioner repairs. I would be glad to speak with you and get the issue resolved.
Our track light system is out in our condo. I fully expect to buy light bulbs when they go out but I couldn’t believe a failed track system was not covered. I will not renew. A huge waste of hard earned money
Business response:
Hi Kim, Thank you for sharing feedback about your most recent service request to have the track light repaired. I would be glad to speak with you about the issue.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.