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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had AHS for about 5 years - barely used them. Whenever I did use them, they send out companies that are truly awful - the reviews of these coman ies on line match what I experienced. You pay $134 for a service fee when it would cost not that much more to get it fixed with a more reliable company. You pay over $50 a month. Better off putting that money aside. Their customer service is pretty bad as well. Their response is - we use licensed technicians. I have specific examples of my air conditioning experience that mirror a... read more
Business response:
Hi Jason, I understand your frustration in regard to the delay in service to have the AC repaired. I would be glad to speak with you and assist with a resolution to get the repairs completed as soon as possible.
We had a water heater failure and American home shield won’t cover the necessary accompanying parts needed for the replacement, basic items like code required earthquake bands! They will only cover the actual unit ( about $400.) and nothing else leaving the consumer covering 75% of the costs of replacement. We have to pay over $1,200 even though we supposedly have this coverage for full replacement. Rip off.
Business response:
Hi Stephanie, Your concerns are understood regarding your most recent experience and the noncovered claim charge. I would be glad to speak with you and address the cost.
We have this home warranty through the recent home purchase. However I wish we bought another warranty. One month ago, our washer stopped working on a Friday, but was told the earliest available service was on next Monday; then we asked fix the door bell and a wobbling ceiling fan. The service guy came next day, he damaged the door bell and reported it never worked; he also falsely reported that the ceiling fan was too high to reach and two screws were missing, therefore AHS denied our request.
Business response:
Hi Sam, I understand the concerns regarding your most recent American Home Shield experience and the repairs that were completed on the doorbell. I would be glad to speak with you and get the issues resolved.
My refrigerator stop cooling and then we call and they set up a appointment and no one show up, So we call both companies to see what happens, Knowbody could tell us why know one show up. it took a week for someone to come out, then they told us it would take another week to get the part. When the part came in then we had to wait another’s week for them to come out. After 2 days it stop cooling again. W call home shield again and had to wait another week for another part to come in. Then finally they got the right part and p... read more
Business response:
Hi Cosandral, I hate to hear about your less than satisfactory experience to have the refrigerator repaired. I would be glad to speak with you and discuss the delay that you experienced.
Too expensive and you keeping increasing your fees and you keep reducing your coverage. It becomes more and more obvious that you have changed the business model that first made you popular.
Business response:
Hi Michael Thank you for providing AHS with feedback about your experience and the premium cost.
This warranty covers everything except things that break. They take no responsibility for anything. I got it as a result of a purchase of our new home and would never recommend it to anyone. Get a good list of contractors and save the money you spend for home repairs. AHS is not a good company. Rep was rude on the phone.
Business response:
Hi Johnnie, I hate to hear about your most recent customer service experience and the coverage that AHS provides. I would be glad to speak with you to discuss the issues that you have experienced.
I called in for two ceiling fans, one that was humming loudly and the other stopped working with the remote control. The tech came out looked over both fans and stated neither fan was covered under the warranty. I understand the humming noise but what about the non working remote and transceiver for the other fan? I read the contract a week later to see that is states "10. CEILING FANS COVERED: All components and parts". Then why wasn't my OEM equipment replaced per the contract? It was due to the worthless vendor who only r... read more
Business response:
Hi C. Simpson, I hate to hear about your most recent customer service experience and the coverage that AHS provides. I would be glad to speak with you to discuss the issues that you have experienced.
few words, this company is a complete SCAM. we tried it a couple of times in different properties, and there is ALWAYS a loophole. they are out there to give a FALSE sense of protection. Believe me that is all it is!! You IMAGINING that there is someone that you can count on in rough times, its definitely NOT home shield. You are better of making fiends with your hometown small business, friends and neighbors. God Bless ya'll!!!
Business response:
Hi Betsie, Your concerns regarding your most recent service experience are understood. I would be glad to speak with you and get the issue resolved.
AHS is not customer friendly at all. They'll take your money and then not provide service within a reasonable time frame. Several of the customer service representatives I spoke with left me on hold for extended periods of time just to try to get me to give up in defeat. They also misrepresented what was in my contract regarding availability until I called them out on it and asked them to point me to the page. (Hint: they lied.) It took 6 days to get a technician out to my house to look into my washer (which isn't working), ... read more
Business response:
Hi J, I hate to hear about your most recent experience and the delay in service to have the washer repaired. I would be glad to speak with you and get the issues resolved.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,476 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.