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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Repairman advised fridge was not repairable on 5.26.20. Told me AHS would contact me in 24-48 hours with replacement options. I called on 5.27 (on hold 55 minutes to be told by LaQueensia it had been switched to the Replacement Unit) and told someone would be in touch with me. I called back on 5.29 & talked to a woman named Earl after 50 minutes of being on hold. She transferred me to the department & gave me the # in case we got disconnected. 45 minutes after she transferred, I was fed up with the on-hold music & hung up. N... read more
Business response:
Hi Stephen, Hi Bo, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to speak with you.
I discovered that the main breaker in my electrical panel was broken. I could not, and still cannot turn the electricity off in my house. GJC Electric was dispatched by American Home Shield. Two technicians arrived, verified that the main breaker was indeed broken. Then went out to their van to call their manager. After 15 or so minutes they came back to my door and told me the issue was not covered by the warranty. Citing water damage. The panel is in my basement, there has been NO flooding, or leaking from the plumbing. Th... read more
Business response:
Hi Mike, Thank you for sharing your AHS experience to have the panel diagnosed. I would be glad to speak with you to reach a possible resolution.
I paid 75$ mentioning I have a leak or drain issue as I am noticing water coming out of the walls every time I open the faucet. The technician comes on the 3rd after I raised this issue takes a couple of photos and then goes back and talks to AHS. They call back not on my primary number but a different number and leave a voice mail stating that the technician cannot diagnose and I need to provide access. For this I paid 75$?? No details of what access needs to be provided, no details on next steps forward. Just access! Do I ... read more
Business response:
Hi Aparna, Your concerns are understood regarding the unsatisfactory customer service that has been experienced to have the water leak repaired. I would be glad to speak with you and reach a resolution.
Waste of money! Nothing is truly covered. You wind up paying full price for repairs plus a monthly fee and service fees. Save your money. Businesses like American Home Shield should be illegal.
Business response:
Hi Rob, Your concerns regarding your AHS policy are understood. I would be glad to speak with you and address the issues that you experienced.
I’ve been calling every week for the length of my warranty to resolve multiple claims and they just redirect to other departments or say they have to call back and never do.
Business response:
Hi Alliey, I understand your concerns regarding your most recent customer service experience.
I haven't had my furnace fixed in over a year. They keep charging me $100 for a contractor to come out, they have been out over 7 times over a year and its still not fixed by the contractorthey choose, and now they tell me I have to pay out of pocket because I am over the spending limit. I keep telling them it wouldn't be over the limit if you had it fixe correctly the first time or the second. It's dishonest to pay for a service and not get it and then charge me for it especially since its been ongoing for over a year!
Business response:
Hi, I hate to hear about the delay in service that you have experienced to have your furnace repaired. I would be glad to speak with you and get the issue resolved.
Four separate times they were supposed to send somebody to my residence and on four separate occasion nobody showed up. After months, I gave up. After this, they still attempted to charge me the $75 fee. This company is a scam
Business response:
Hi Wags, I hate to hear about your most recent experience and the delay in service to have the issue repaired. I would be glad to speak with you and get the issue resolved.
AHS makes it difficult to have person-to-person telephone interaction. AHS prefers customers request service online, which limits the information shared to pre-programmed responses and allows no choice in assigning the service contractor.
Business response:
Hi F. Vivelo, Your feedback is essential to helping AHS improve every customer experience. I would be glad to speak with you if you are in need of assistance.
I placed a service request for my A/C system on 5/31/2019. The first technician reported on 6/3/2019, and I was informed there are missing parts on the unit causing the Freon to leak. AHS tried to deny my claim based on the missing part. A second opinion was requested. The second technician reported on 6/6/19. As of today, AHS was unable to contact their contractor to get a complete diagnosis of the problem. My A/C has ONLY been serviced by AHS contractors, so if there are any missing parts it is the result of previous work ... read more
Business response:
Good morning Karen, Your concerns are understood in regard to the delay in service to have the air conditioner repaired. I would be glad to assist you and get the issues resolved.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,476 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.