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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Four separate times they were supposed to send somebody to my residence and on four separate occasion nobody showed up. After months, I gave up. After this, they still attempted to charge me the $75 fee. This company is a scam
Business response:
Hi Wags, I hate to hear about your most recent experience and the delay in service to have the issue repaired. I would be glad to speak with you and get the issue resolved.
AHS makes it difficult to have person-to-person telephone interaction. AHS prefers customers request service online, which limits the information shared to pre-programmed responses and allows no choice in assigning the service contractor.
Business response:
Hi F. Vivelo, Your feedback is essential to helping AHS improve every customer experience. I would be glad to speak with you if you are in need of assistance.
I placed a service request for my A/C system on 5/31/2019. The first technician reported on 6/3/2019, and I was informed there are missing parts on the unit causing the Freon to leak. AHS tried to deny my claim based on the missing part. A second opinion was requested. The second technician reported on 6/6/19. As of today, AHS was unable to contact their contractor to get a complete diagnosis of the problem. My A/C has ONLY been serviced by AHS contractors, so if there are any missing parts it is the result of previous work ... read more
Business response:
Good morning Karen, Your concerns are understood in regard to the delay in service to have the air conditioner repaired. I would be glad to assist you and get the issues resolved.
I wish I could give zero stars! I have contacted American Home Shield a few times over the course of 6 years! I have paid in over $4000 to for piece of mind knowing that if I had a problem they would take care of it! Laughable. I’ve never been more upset and frustrated with a company in all my life! Every time I have called for a problem they are slow to respond and the item is never covered. There is always additional out of pocket expenses and they can’t give a clear explanation as to why. I have been without air condition... read more
Business response:
Hi Molly, Your patronage to American Home Shield over the past six years is more than appreciated. Your concerns are understood regarding the denial of the air conditioner repairs. I would be glad to speak with you and get the issues resolved.
Complete fraud! Got the american home shield warranty with the purchase of our home. Praised our realtor for the suggestion when our AC went out in May, during a heat wave in Oregon. It took over 3 weeks to get it fixed because a new compressor had to be ordered. The contractor they sent out told me that AHS only pays to repair things so I had no options other than paying $145 per pound of R22 freon. My freon bill ended up being $1740, and my total bill was $1869 because I had to pay for "tune up and cleaning." Fast forward ... read more
Business response:
Hi Mia, I understand your concerns and frustration regarding the Freon cost to repair the air conditioning system. I would be glad to speak with you and address the noncovered cost.
American Home Shield sent a HVAC contractor to check on my gas pack HVAC unit that had failed. The contractor quoted me $4200 in "non-covered" repairs and gave the warranty company a quote to cover the unit. The quote was not only high, but AHS said the contractor quoted only $970ish for the unit, bringing the entire quote to around $5680. I got a second quote from another unrelated contractor and they quoted me $3900 for the entire job, similar unit and all. After talking to the AHS contractor, the told me that American Hom... read more
Business response:
Hi Evan, Your feedback is more than appreciated to help us improve your American home Shield experience. I would be glad to speak with you about the non covered cost and the amount that AHS offered towards the replacement unit.
Service fees keep going up AND monthly fees.
A TOTAL SCAM. MY WATER HEATER STARTED LEAKING BUT THEY WONT REPLACE IT BC ACCORDING TO THEM IT WAS A PREEXISTING CONDITION. NOT TRUE BC IT WAS THE FIRST TIME I NOTICED IT. BOTTOM LINE, STATY AWAY FROM TEM...THEY WILL FIND A WAY TO DENY YOUR CLAIM
Business response:
Hi Cesar, I hate to hear about your most recent experience and the water heater denial. I would be glad to speak with you and get the issues resolved.
They send a service man out when requested for an additional service fee on top of your yearly cost. Once the service man states that the appliance needs to be replaced, its over! The company never follows through, answers your call or gives you a new appliance. We have been waiting 45 days " waiting on authorization" to have our new washing machine. HORRIBLE Customer Service!!!!
Business response:
Good afternoon Trish, Your concerns regarding the premium and service fees are understood. AHS strives to provide you with the best coverage and will repair or replace to reach a resolution. I would be glad to speak with you and get the replacement completed.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.