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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Waited 2 weeks for an appliance repair company (Greenway Home Services) to come to my house to fix a non working dryer. It's been 72 hours since the repair company came and assessed what parts need to be fixed. I've still not heard from AHS and have called 3 days in a row to be told the same story. First, AHS needs to get reps that are in the U.S. Second, I asked to speak to a manager and was told they were busy. Third, I still don't have an answer on when my dryer will be fixed. We're approaching a holiday and will most lik... read more
Business response:
Hi Rebecca, I hate to hear about your most recent experience and the delay in service to have the dryer repaired. I would be glad to speak with you and get the issues resolved.
Absolutely horrible! Don't waste your money. I called them to fix an improperly installed furnace. Furnace guys came out, did absolutely nothing after fiddling with the furnace for about 45 minutes. Left no paperwork and left. HORRIBLE. I called American Home Shield to say they didn't fix the problem...they said they would call them and call me back. Called them twice more and STILL never received a follow up call. And these #$%#$ers have the NERVE to send me a bill for the service charge?!?!?! ARE YOU OUT OF YOUR MINDS!??!?... read more
Business response:
Hi, Thank you providing American Home Shield with feedback about your most recent experience regarding the service fee charges. I can understand your frustration with the issues and would be glad to speak with you and get the issues resolved.
My A/C has been out for almost 10 DAYS now. It took 3days to get them to send someone out to look at the unit. It is now taking a week to order a part. And, then they will have to schedule someone to come out to fix it. We live in Cypress, TX and they don't care that it is 100 degrees and that we are without air for 2 weeks with Kids. I would NOT recommend this vendor. They subbed it out to "Sevier Climate Control". 7/10 Placed service call with AHS- ($100) 7/12 Sevier Technician arrived- Filled 4 pds Freon and claimed it wa... read more
Business response:
Hi NAIM, Your concerns are understood regarding the delay in service and the ongoing issue to repair the air conditioner. I would be glad to speak with you and reach a resolution.
Wish the companies doing the actual services could repair sooner. A lot of waiting between schedule visit order part then reschedule when part arrives for appliances repaired!!
Business response:
Hi Lori, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.
This company is horrible! Zero stars is my real rating. They send out contractors that don't fix anything and come up with every reason in the book to not approve a claim. I had them for a 3 years and I finally got rid of them yesterday. I am now in the market for a new company because I hate being taken advantage of. This company is not here to help, they are just here to take your money and provide no real service. I hope it is sooner than later that they don't exist.
Business response:
Hi Kayla, I hate to hear about your American Home Shield experience and that claims that were denied. I would be glad to speak with you and reach a resolution.
We did not except this.Installed Faucet is very Poor Quality
Business response:
Hi Greetson, I hate to hear about your less than satisfactory experience to have the faucet replaced. I would be glad to speak with you and discuss the repair.
Have had an AHS contract for two years. Did not need to use the first year. This year we had 2 failures. Hot Water heater went out and was repaired, although while repairing it, when re-pressurized the system had our expansion tank leak. The repair for the exp tank was not covered and we received an expensive invoice for such a minor part of the repair , but the Hot water tank was done well. 2nd failure, a refrigerator. Top of the line Kenmore and they can't seem to get the part to fix it. They called me after a few days of ... read more
Business response:
Len, Thanks for choosing AHS for your home warranty needs. I apologize for any experiences you have had related to your Refrigerator service request. Please respond back at and provide your full covered property address and/or contract number and I will be happy to follow up and assist you. I look forward to your response.
I’m very happy with this last service. Not very happy with reason I had to call for it though. Last call was to have WATER HEATER replaced and tech did not replace one of the parts that failed.
Business response:
Janet, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.
The quality of their sub contractors - below is a rating of the people who come to our home
Business response:
Good morning Thomas, We are pleased to hear that yo enjoy the contractors we provide!
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.