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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Wish the companies doing the actual services could repair sooner. A lot of waiting between schedule visit order part then reschedule when part arrives for appliances repaired!!
Business response:
Hi Lori, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.
This company is horrible! Zero stars is my real rating. They send out contractors that don't fix anything and come up with every reason in the book to not approve a claim. I had them for a 3 years and I finally got rid of them yesterday. I am now in the market for a new company because I hate being taken advantage of. This company is not here to help, they are just here to take your money and provide no real service. I hope it is sooner than later that they don't exist.
Business response:
Hi Kayla, I hate to hear about your American Home Shield experience and that claims that were denied. I would be glad to speak with you and reach a resolution.
We did not except this.Installed Faucet is very Poor Quality
Business response:
Hi Greetson, I hate to hear about your less than satisfactory experience to have the faucet replaced. I would be glad to speak with you and discuss the repair.
Have had an AHS contract for two years. Did not need to use the first year. This year we had 2 failures. Hot Water heater went out and was repaired, although while repairing it, when re-pressurized the system had our expansion tank leak. The repair for the exp tank was not covered and we received an expensive invoice for such a minor part of the repair , but the Hot water tank was done well. 2nd failure, a refrigerator. Top of the line Kenmore and they can't seem to get the part to fix it. They called me after a few days of ... read more
Business response:
Len, Thanks for choosing AHS for your home warranty needs. I apologize for any experiences you have had related to your Refrigerator service request. Please respond back at and provide your full covered property address and/or contract number and I will be happy to follow up and assist you. I look forward to your response.
I’m very happy with this last service. Not very happy with reason I had to call for it though. Last call was to have WATER HEATER replaced and tech did not replace one of the parts that failed.
Business response:
Janet, Thanks for letting us know everything worked out great for you. Taking care of our customers is the main goal here at AHS. I am glad that you were happy with the work done. We look forward to servicing you in the future as needed. Enjoy your day.
The quality of their sub contractors - below is a rating of the people who come to our home
Business response:
Good morning Thomas, We are pleased to hear that yo enjoy the contractors we provide!
I have been with American Home Shield for 25 years. I do NOT recommend purchasing a policy with them. I do recommend that you take the money that you would pay annually and stash it away for emergencies. Their selected service companies that will take the AHS payment are generally sub standard. One person came to replace an air conditioner thermostat and left the entire wiring exposed on the roof. Another company proceeded to ruin my gutters with their ladders as they serviced the HVAC system. My old but functioning HVAC sys... read more
Business response:
Good afternoon Dorian, Your patronage to American Home Shield over the past 25 years is more than appreciated. Your concerns are understood regarding the delay in service experienced to have the air conditioner repaired. I would be glad to speak with you and get the issues resolved.
I had a hot water heater put in ..they should of payed for everything that has to do with the hot water heater getting it up and going ..hooking up cold and hot water side and relief valve..I had to pay a lot of money after work was done ..not right
Business response:
Hi Terry, Thank you for letting us know know about this. Your feedback helps us get better.
Was with American Home Shield (AHS) for more than three years, and only had to call in two repairs during that time period. During membership we actually SAVED them money by replacing a dishwasher on our own due to my wife wanting a certain model when the old one quit. / So, five days ago we needed emergency repair on our AC unit that was discovered during a normal service call by an outside company (the ones hired by AHS never called, never showed up). I called AHS to let them know while the service company was here of the ... read more
Business response:
Hi M Perez, Your patronage to American Home Shield over the past three years is more than appreciated. Your concerns are understood regarding the delay in service for the air conditioner repairs. I would be glad to speak with you and get the issues resolved.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,476 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.