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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Just Bought home less than 2 months ago and tried to talk to customer service because of a couple of issues such as a leaking toilet and total electric heat and air unit that needs to be repaired or replaced. Called twice trying to find out what exactly would be out of pocket cost if these appliances needed replacing. Was on the phone for over 2 hours with people who had broken English and hard to understand then put on hold only just to be hung up on both times so I can only imagine the rest of the services this company off... read more
Business response:
Good afternoon Clarence, I hate to hear that your experience has been less than satisfactory. I would be glad to speak with you and reach a resolution.
This company is unbelievable... just read the reviews below. I guess I'll keep this short since it goes with the other reviews. Been paying 2-3 years and just made a service request. Waited 24 hours for call back to tell me it will be a week before they can come. My frig isn't working, that's crazy. Other appliances i could deal with. I call them to see if they can get someone else. She can barely speak English but we finally get somewhere and gives me a # that she called and they can come out. Called and they said they'd ca... read more
Business response:
Hi Tim, Your concerns are understood regarding the level of customer service that was experienced to have your issue repaired. I would be glad to speak with you and reach a resolution.
After paying a service fee monthly, customers are then charged a $75 fee each time a service call is placed. This service call fee is too high. Secondly, there should be the ability online to submit a recall ticket for same issue without being charged another service fee.
Business response:
Stephanie, Thanks for providing your feedback. You are able to discuss your pricing options during your renewal time or within the first 30 days of starting the contract. You are also able to enter a Recall online anytime you are still within the Recall period. Please continue to share your feedback with us. Take Care.
This company claims they will cover appliances and and home systems when they fail or something goes wrong. They tell you you pay a certain amount monthly and then a service fee once you make a claim and they will handle it from there, but this is not the case at all! My A/C went out and they company (Total Air Care)they choose btw didn’t come out until a week later. They told me they will recommend a condenser coil be changed. It took AHS another week to respond. Once they responded I was inform that they would cover the ch... read more
Business response:
Hi Quin, Your concerns are understood regarding the noncovered cost associated with the air conditioner repairs. I would be glad to speak with you and get the issue resolved.
American Home Shield is a disaster to work with. This is especially true with large or expensive items such as HVAC. We still had to pay thousands of dollars out of pocket, but use the vendors they are affiliated with who are rated F by the BBB. It took 2 months without AC until new units were finally installed. Once installed they are still not working properly. They will not return my phone calls and AHS has proved useless. Months have gone by and no one is able to help us. They give you no number to call if there is a pro... read more
Business response:
Hi Lavette, Your concerns regarding your most recent experience are more than understood. I would be glad to speak with you to reach a resolution with the delay in service to repair the air conditioner.
I have an upgraded plan and they do not want to cover my AC repair. Been a customer for over 6years. Very disappointed that they want me to pay an additional 700.00 to repair my AC unit. This is the 2nd time this has happened
Business response:
Hi Kemi, Your concerns regarding your most recent service experience are understood. I would be glad to speak with you and get the issue resolved.
After waiting two weeks for the part another plumber made repairs on the spot
Business response:
Hi Farzin, Thank you for your feedback about the delay in service. I would be glad to speak with you and get the issues resolved.
We have had them for years and for appliances they have been great. However, when it comes to heating and air their choice of contractors leaves something to be desired. We have in the past 3 years have had instances requiring the services of a heating and air company through AHS which has proved to be a complete mess. Each time AHS has sent A1 Quality HVAC to our residence and they have sent clueless individuals, and have created problems that either required that they send someone else out, or a bad diagnosis causing us to... read more
Business response:
Hi C. Taras, Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations and repair the air conditioner. I would be glad to speak with you and get the issues resolved.
My microwave caught fire the day before Thanksgiving!!!! They have sent out 2 different people and both are saying something different!! No one follows up unless you call them. Now on my only day off I’m waiting a 3rd time for someone to diagnose the problem. Meanwhile I have no microwave. This is the cheapest appliance in the home I don’t understand the back and forth and the time and effort that I’ve wasted. I also found information that stated there’s a class action lawsuit against GE and the model number that I have. I’m... read more
Business response:
Hi Ellen, I hate to hear about the delay in service that has been experience with the part. I would be glad to speak with you and reach a resolution.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.