This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company claims they will cover appliances and and home systems when they fail or something goes wrong. They tell you you pay a certain amount monthly and then a service fee once you make a claim and they will handle it from there, but this is not the case at all! My A/C went out and they company (Total Air Care)they choose btw didn’t come out until a week later. They told me they will recommend a condenser coil be changed. It took AHS another week to respond. Once they responded I was inform that they would cover the ch... read more
Business response:
Hi Quin, Your concerns are understood regarding the noncovered cost associated with the air conditioner repairs. I would be glad to speak with you and get the issue resolved.
American Home Shield is a disaster to work with. This is especially true with large or expensive items such as HVAC. We still had to pay thousands of dollars out of pocket, but use the vendors they are affiliated with who are rated F by the BBB. It took 2 months without AC until new units were finally installed. Once installed they are still not working properly. They will not return my phone calls and AHS has proved useless. Months have gone by and no one is able to help us. They give you no number to call if there is a pro... read more
Business response:
Hi Lavette, Your concerns regarding your most recent experience are more than understood. I would be glad to speak with you to reach a resolution with the delay in service to repair the air conditioner.
I have an upgraded plan and they do not want to cover my AC repair. Been a customer for over 6years. Very disappointed that they want me to pay an additional 700.00 to repair my AC unit. This is the 2nd time this has happened
Business response:
Hi Kemi, Your concerns regarding your most recent service experience are understood. I would be glad to speak with you and get the issue resolved.
After waiting two weeks for the part another plumber made repairs on the spot
Business response:
Hi Farzin, Thank you for your feedback about the delay in service. I would be glad to speak with you and get the issues resolved.
We have had them for years and for appliances they have been great. However, when it comes to heating and air their choice of contractors leaves something to be desired. We have in the past 3 years have had instances requiring the services of a heating and air company through AHS which has proved to be a complete mess. Each time AHS has sent A1 Quality HVAC to our residence and they have sent clueless individuals, and have created problems that either required that they send someone else out, or a bad diagnosis causing us to... read more
Business response:
Hi C. Taras, Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations and repair the air conditioner. I would be glad to speak with you and get the issues resolved.
My microwave caught fire the day before Thanksgiving!!!! They have sent out 2 different people and both are saying something different!! No one follows up unless you call them. Now on my only day off I’m waiting a 3rd time for someone to diagnose the problem. Meanwhile I have no microwave. This is the cheapest appliance in the home I don’t understand the back and forth and the time and effort that I’ve wasted. I also found information that stated there’s a class action lawsuit against GE and the model number that I have. I’m... read more
Business response:
Hi Ellen, I hate to hear about the delay in service that has been experience with the part. I would be glad to speak with you and reach a resolution.
As far as the completing of repairs, AHS is great. Getting AHS to answer emails is nonexistent.
Business response:
Hi Kenneth, Thank you for sharing your recent experience with AHS. We are happy that we were able to get the issue resolved for you.
I received a 1 year home warranty when I purchased my house. It was great until it was time to renew. I contacted the company 2 months before it was see to expire. I renewed and they immediately debitted my account. I called back to ask why I was paying on a policy that wasn't in effect yet. They told me it was a renewal fee. What a load of garbage! I tried explaining to the rep that I had not been told about the fee but she was unhelpful and unable to refund my money.
Business response:
Hi Wendy, Your concern regarding the renewal is understood. I would be glad to speak with you and get the issues resolved.
This happened the week of Memorial Day 2019. This company would allow the customer to speak to a supervisor at any time; customer service reps always pretended to put us on hold and after 15 min waiting call automatically disconnected; this happened on 4 occasions. Also, although denied, it is obvious that customer service reps are outsourced. They automatically debited my account with service charge when submitting request for service. Technician contacted us after 72 hrs. to tell us it might be 3-4 business days before the... read more
Business response:
Good morning Leo, I hate to hear about your American Home Shield experience and the level of service that you received. I would be glad to speak with you and address your concerns.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,476 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.