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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
As far as the completing of repairs, AHS is great. Getting AHS to answer emails is nonexistent.
Business response:
Hi Kenneth, Thank you for sharing your recent experience with AHS. We are happy that we were able to get the issue resolved for you.
I received a 1 year home warranty when I purchased my house. It was great until it was time to renew. I contacted the company 2 months before it was see to expire. I renewed and they immediately debitted my account. I called back to ask why I was paying on a policy that wasn't in effect yet. They told me it was a renewal fee. What a load of garbage! I tried explaining to the rep that I had not been told about the fee but she was unhelpful and unable to refund my money.
Business response:
Hi Wendy, Your concern regarding the renewal is understood. I would be glad to speak with you and get the issues resolved.
This happened the week of Memorial Day 2019. This company would allow the customer to speak to a supervisor at any time; customer service reps always pretended to put us on hold and after 15 min waiting call automatically disconnected; this happened on 4 occasions. Also, although denied, it is obvious that customer service reps are outsourced. They automatically debited my account with service charge when submitting request for service. Technician contacted us after 72 hrs. to tell us it might be 3-4 business days before the... read more
Business response:
Good morning Leo, I hate to hear about your American Home Shield experience and the level of service that you received. I would be glad to speak with you and address your concerns.
Very difficult to communicate with AHS.. Over a month to replace my microwave and it is still not replaced
Business response:
Good afternoon Warren, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would like the opportunity to speak with you and get the repairs completed.
American Home Shield (AHS) is not your friend. They will only provide you with the bare minimum level of replacement coverage. Our policy clearly covers replacement of the air conditioning unit. Two different service technicians have inspected the air conditioning unit and confirmed that it must be replaced (after the first technician's report they claimed that none of the replacement costs were covered). However, AHS has taken the position that we, the insured, are responsible for the following line items: T-24 $475; T-24 d... read more
Business response:
Hi Alex, I understand your frustration with regard to the denial cost associated with the air conditioner repairs. I would be glad to speak with you to discuss your experience.
One of the worst businesses I have ever been with. They have not once ever covered anything that I needed covered. I would have been better off just taking the money that I paid them over the past four years and putting it into a savings account. I am now trying to cancel and have been on the phone with them for over 2 hours and keep getting transferred back and forth with no help. I have asked several times to speak to a supervisor and yet I keep being told that there's no supervisor that I can talk to you. Worst company I ... read more
Business response:
Hi Cari, We’re sorry to hear of your less than satisfactory experience at American Home Shield. We are committed to providing great customer service and we would like to make things right.
Terrible customer service. It took three months to get our heat pump replaced, then the contractor did not complete the job, needed more parts. Now it's been three months I've been waiting for the job to be completed. I call and call and they tell me the contractor will call you to schedule completion and it does not happen. Update - my claim was escalated and some work was done, however the installation was left incomplete. After nearly 9 months pursuing this claim completion I finally just bought the parts and finished the... read more
Business response:
Hi Michael, I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right.
Some items I believe should be covered, but they are not.
Business response:
Hi, Your feedback is more than appreciated and will help us continue to improve our AHS service!
Waste of money and will be cancelling! There customer service is terrible and the low grade (or better no grade) third rate repair technicians are incentive to find loopholes not to pay only to up sell a costly repair. AHS is AMAZING with very timely calls citing a loophole in the Terms and conditions to deny claims! Anyway, I finally got a clue and called a reputable repair company who told me the AHS diagnostic was “Crud” and fixed my heating for a fraction of the $900 repair bill I was lied that I needed. Oh, I am forgett... read more
Business response:
Hi Lee, I hate to hear about the non covered cost that has been experienced to have your repair completed with AHS. I would be glad to speak with you and reach a resolution.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.