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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very difficult to communicate with AHS.. Over a month to replace my microwave and it is still not replaced
Business response:
Good afternoon Warren, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would like the opportunity to speak with you and get the repairs completed.
American Home Shield (AHS) is not your friend. They will only provide you with the bare minimum level of replacement coverage. Our policy clearly covers replacement of the air conditioning unit. Two different service technicians have inspected the air conditioning unit and confirmed that it must be replaced (after the first technician's report they claimed that none of the replacement costs were covered). However, AHS has taken the position that we, the insured, are responsible for the following line items: T-24 $475; T-24 d... read more
Business response:
Hi Alex, I understand your frustration with regard to the denial cost associated with the air conditioner repairs. I would be glad to speak with you to discuss your experience.
One of the worst businesses I have ever been with. They have not once ever covered anything that I needed covered. I would have been better off just taking the money that I paid them over the past four years and putting it into a savings account. I am now trying to cancel and have been on the phone with them for over 2 hours and keep getting transferred back and forth with no help. I have asked several times to speak to a supervisor and yet I keep being told that there's no supervisor that I can talk to you. Worst company I ... read more
Business response:
Hi Cari, We’re sorry to hear of your less than satisfactory experience at American Home Shield. We are committed to providing great customer service and we would like to make things right.
Terrible customer service. It took three months to get our heat pump replaced, then the contractor did not complete the job, needed more parts. Now it's been three months I've been waiting for the job to be completed. I call and call and they tell me the contractor will call you to schedule completion and it does not happen. Update - my claim was escalated and some work was done, however the installation was left incomplete. After nearly 9 months pursuing this claim completion I finally just bought the parts and finished the... read more
Business response:
Hi Michael, I’m sorry to hear about your disappointment with us, and I would like to personally assist you with making things right.
Some items I believe should be covered, but they are not.
Business response:
Hi, Your feedback is more than appreciated and will help us continue to improve our AHS service!
Waste of money and will be cancelling! There customer service is terrible and the low grade (or better no grade) third rate repair technicians are incentive to find loopholes not to pay only to up sell a costly repair. AHS is AMAZING with very timely calls citing a loophole in the Terms and conditions to deny claims! Anyway, I finally got a clue and called a reputable repair company who told me the AHS diagnostic was “Crud” and fixed my heating for a fraction of the $900 repair bill I was lied that I needed. Oh, I am forgett... read more
Business response:
Hi Lee, I hate to hear about the non covered cost that has been experienced to have your repair completed with AHS. I would be glad to speak with you and reach a resolution.
I have had this company for 10 years. Just recently my a/c went out.. in the middle of a heat wave. I called them & asked for a senior tech & it took 72 hours to get their vendor to come out. Then it took over 48 hours for AHS to ok the repair... well guess what ? That was a Friday .... we then needed a factory authorized part that then had to be approved by AHS . We had to wait for vendor to provide the part #...that was done on Monday ... now it’s 10 days since reported a/c out. AHS then had to approve the cost of the part... read more
Business response:
Good morning Amy, Your patronage to American Home Shield over the past 10 years is more than appreciated. Your concerns are understood regarding the denial cost to have the air conditioner repaired. I would be glad to speak with you and get the issues resolved.
No one speaks English as a first language. Very difficult to deal with any service rep. Have had to call over and over for status of my claim. AC broken for weeks and they won't respond to the tech they sent out. I absolutely HATE calling them. I need a stiff drink after every call. Having coverage is great but dealing with the company is infuriating.
Business response:
Hi Missy, I hate to hear about your most recent customer service experience and delay in service to have your air conditioning system repaired. I would be glad to speak with you and reach a resolution.
Similar AC situation to everyone else. AC croaked on July 22 and I contacted AHS. Three days later the repair service diagnosed a leaking coil and ordered the part. I was told that the part arrived on July 29 and when they arrival was confirmed my repair would be scheduled. July 31 I contacted the repair service and they had someone confirm that the part had indeed arrived and THEN looked at the schedule. I am scheduled for the part to be installed on the August 6. Due to the refrigerant policy this repair will cost nearly $... read more
Business response:
Hi David, I understand your frustration with regard to the delay in service to have your air conditioner repaired. I would be glad to speak with you and reach a resolution as well as address the noncovered cost.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,476 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.