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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Time lag in getting me the disposition of my claim.
Business response:
HiDavid, Your feedback is greatly appreciated!
They took 5 days to get my A/C fixed when it should've been a day.
Business response:
Hi Pate, We are sorry that your experience with AHS didn’t quite match your expectations. We would be glad to speak with you to discuss the delay.
I would give them a zero if I could. Our dishwasher problem was reported to them 8/12/19 and tomorrow is 10/1/19. Needless to say the dishwasher is still not working. They say the parts are backordered so we have to wait until they come in. Who knows when that will be!! They did offer a $108 settlement towards a new one. What a scam!!!
Business response:
Hi John, Your concerns are understood regarding the delay in service to have your dishwasher repaired. I would be glad to speak with you to discuss the issue and reach a resolution.
I requested service 12 days ago. The technician they sent out did not even look for a problem, just said I would have to call someone else. I called someone else, they looked at the problem, and it was under my warranty with AHS. 7 days later, I am still waiting for AHS to sent out a technician. They said I can go ahead and pay for it myself if I don't want to wait. It's a scam.
Business response:
Hi Rachel, I hate to hear about the delay in service that you have experienced with American Home Shield. I would be glad to speak with you and get the issue resolved.
They wrote up coverage for me but left out the Air Conditioners. Most of the time I don't use their vendors so I ended up paying out of pocket anyway. Their sales staff is either uninformed or intentionally mislead - they tell me about a plan that reimburses for coverage as I'm cancelling their policy. One of their vendors said he would order a part for us. We wait for the part only to find out that he never ordered it because he said we broke the stove. Another one of their vendors comes and fixed the stove in 15 minutes. T... read more
Business response:
Hi Matthew, I hate to hear about your experience to have the air conditioner repaired. I would be glad to speak with you and get the issue resolved.
I have had AHS for over 3 years and never had to use it until last week, yes it and been one week, our microwave went out. I filed a claim the technician came out to try to repair it which he couldn't. He had stated that one of the parts he was needing had been discontinued so more than likely I would be getting a new one. As time goes on I haven't heard a word from AHS so I log into our account today and it states to call that we may be eligible for a replacement. Well I call and am on the phone holding for 58 MINUTES and w... read more
Business response:
I apologize that your repair has not been completed and this time. I would like to assist you in an effort to get this issue resolved. I have sent a private message to you in an effort to get more information to assist you further. I look forward to hearing from you.
My wife and I had an AHS contract two years ago. Experience #1: garbage disposal stopped working. Called AHS. AHS recommended plumber installed an inferior disposal with nowhere near the horsepower of the original. Only after we called AHS, did the plumber come out and replace the disposal with one of 'equal' quality. Experience #2: hot water started leaking the day before Thanksgiving. AHS sends out a plumber who tells us he can fix the H2O heater but will take FIVE DAYS before he can get parts. Instead, we called a local p... read more
Business response:
Hi Florz, I hate to hear about your less than satisfactory experience over the years with AHS. I would be glad to speak with you and discuss the repairs and claims.
Crooked company. Paid more for ac service with warranty, than I would if hired my own. They never fixed ac. Talk to call center in Philippines with no luck. Waiting two weeks to try to get ac fixed. Major scam
Business response:
Good morning Tim, I understand your frustration in regard to the delay in service to have the air conditioner serviced. I would be glad to speak with you to discuss your experience.
We purchased a home warranty on both our homes years ago and expected when we needed the coverage, the warranty would offset a large, unexpected expense. WRONG! If I would have put aside all of that money, I’d be able to cover the thousands of dollars to repair my A/C. Canceling both polices ASAP and never allowing anyone I know to sign on with this company! Horrible service and coverage!
Business response:
Hi Joe and Nikki, I hate to hear about your most recent experience and the non covered cost associated to have the repair completed. I would be glad to speak with you and get the issue resolved.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,476 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.