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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have had this company for 10 years. Just recently my a/c went out.. in the middle of a heat wave. I called them & asked for a senior tech & it took 72 hours to get their vendor to come out. Then it took over 48 hours for AHS to ok the repair... well guess what ? That was a Friday .... we then needed a factory authorized part that then had to be approved by AHS . We had to wait for vendor to provide the part #...that was done on Monday ... now it’s 10 days since reported a/c out. AHS then had to approve the cost of the part... read more
Business response:
Good morning Amy, Your patronage to American Home Shield over the past 10 years is more than appreciated. Your concerns are understood regarding the denial cost to have the air conditioner repaired. I would be glad to speak with you and get the issues resolved.
No one speaks English as a first language. Very difficult to deal with any service rep. Have had to call over and over for status of my claim. AC broken for weeks and they won't respond to the tech they sent out. I absolutely HATE calling them. I need a stiff drink after every call. Having coverage is great but dealing with the company is infuriating.
Business response:
Hi Missy, I hate to hear about your most recent customer service experience and delay in service to have your air conditioning system repaired. I would be glad to speak with you and reach a resolution.
Similar AC situation to everyone else. AC croaked on July 22 and I contacted AHS. Three days later the repair service diagnosed a leaking coil and ordered the part. I was told that the part arrived on July 29 and when they arrival was confirmed my repair would be scheduled. July 31 I contacted the repair service and they had someone confirm that the part had indeed arrived and THEN looked at the schedule. I am scheduled for the part to be installed on the August 6. Due to the refrigerant policy this repair will cost nearly $... read more
Business response:
Hi David, I understand your frustration with regard to the delay in service to have your air conditioner repaired. I would be glad to speak with you and reach a resolution as well as address the noncovered cost.
Time lag in getting me the disposition of my claim.
Business response:
HiDavid, Your feedback is greatly appreciated!
They took 5 days to get my A/C fixed when it should've been a day.
Business response:
Hi Pate, We are sorry that your experience with AHS didn’t quite match your expectations. We would be glad to speak with you to discuss the delay.
I would give them a zero if I could. Our dishwasher problem was reported to them 8/12/19 and tomorrow is 10/1/19. Needless to say the dishwasher is still not working. They say the parts are backordered so we have to wait until they come in. Who knows when that will be!! They did offer a $108 settlement towards a new one. What a scam!!!
Business response:
Hi John, Your concerns are understood regarding the delay in service to have your dishwasher repaired. I would be glad to speak with you to discuss the issue and reach a resolution.
I requested service 12 days ago. The technician they sent out did not even look for a problem, just said I would have to call someone else. I called someone else, they looked at the problem, and it was under my warranty with AHS. 7 days later, I am still waiting for AHS to sent out a technician. They said I can go ahead and pay for it myself if I don't want to wait. It's a scam.
Business response:
Hi Rachel, I hate to hear about the delay in service that you have experienced with American Home Shield. I would be glad to speak with you and get the issue resolved.
They wrote up coverage for me but left out the Air Conditioners. Most of the time I don't use their vendors so I ended up paying out of pocket anyway. Their sales staff is either uninformed or intentionally mislead - they tell me about a plan that reimburses for coverage as I'm cancelling their policy. One of their vendors said he would order a part for us. We wait for the part only to find out that he never ordered it because he said we broke the stove. Another one of their vendors comes and fixed the stove in 15 minutes. T... read more
Business response:
Hi Matthew, I hate to hear about your experience to have the air conditioner repaired. I would be glad to speak with you and get the issue resolved.
I have had AHS for over 3 years and never had to use it until last week, yes it and been one week, our microwave went out. I filed a claim the technician came out to try to repair it which he couldn't. He had stated that one of the parts he was needing had been discontinued so more than likely I would be getting a new one. As time goes on I haven't heard a word from AHS so I log into our account today and it states to call that we may be eligible for a replacement. Well I call and am on the phone holding for 58 MINUTES and w... read more
Business response:
I apologize that your repair has not been completed and this time. I would like to assist you in an effort to get this issue resolved. I have sent a private message to you in an effort to get more information to assist you further. I look forward to hearing from you.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.