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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My wife and I had an AHS contract two years ago. Experience #1: garbage disposal stopped working. Called AHS. AHS recommended plumber installed an inferior disposal with nowhere near the horsepower of the original. Only after we called AHS, did the plumber come out and replace the disposal with one of 'equal' quality. Experience #2: hot water started leaking the day before Thanksgiving. AHS sends out a plumber who tells us he can fix the H2O heater but will take FIVE DAYS before he can get parts. Instead, we called a local p... read more
Business response:
Hi Florz, I hate to hear about your less than satisfactory experience over the years with AHS. I would be glad to speak with you and discuss the repairs and claims.
Crooked company. Paid more for ac service with warranty, than I would if hired my own. They never fixed ac. Talk to call center in Philippines with no luck. Waiting two weeks to try to get ac fixed. Major scam
Business response:
Good morning Tim, I understand your frustration in regard to the delay in service to have the air conditioner serviced. I would be glad to speak with you to discuss your experience.
We purchased a home warranty on both our homes years ago and expected when we needed the coverage, the warranty would offset a large, unexpected expense. WRONG! If I would have put aside all of that money, I’d be able to cover the thousands of dollars to repair my A/C. Canceling both polices ASAP and never allowing anyone I know to sign on with this company! Horrible service and coverage!
Business response:
Hi Joe and Nikki, I hate to hear about your most recent experience and the non covered cost associated to have the repair completed. I would be glad to speak with you and get the issue resolved.
AHS sent repairman for the dryer, he said control board is a problem and will order. He called me back and said AHS is going to get a second opinion,... that was 10 days ago and we have no dryer Horrible service on part of AHS
Business response:
Hi Geoffrey, We are sorry that your experience with AHS didn’t quite match your expectations. We would be glad to speak with you to discuss the dryer repairs.
After numerous phone calls and emails, the deplorable service by AHS has led me to this review.to sum it up..1) I had a service issue with a water heater, a main component in my house. it was leaking and gushing water!! 2) AHS provided a service provider that COULD NOT complete a inspection or work in a reasonable amount of time.I called the provider they were sending, 2 weeks to repair the heater was what I was estimated by the provider before he even came to my house 3) AHS refused to change the provider and assign a new o... read more
Business response:
Good morning CAG, I hate to hear about your most recent experience to have the water heater replaced. I would be glad to speak with you and discuss your experience regarding the non covered cost and cancellation.
This is a waist of money - needed to have a AC evaporator coil replaced - my regular AC company said it would be $2k. American home Shield said they would cover it but i'd need need to pay $2k in other charges - Gas Pipe Upgrade $175, Gas Stop $50, Hanging Kit $150, Hard Cast $150, Float Switch $175, Drain pan $300, Sediment Trap $75, Permit $275, Ductwork $275. SCAM
Business response:
Hi David, I hate to hear about your less than satisfactory experience. I would be glad to speak with you and discuss the non covered cost for the repair.
I question the value of AHA. Monthly fee keeps going up and service fees go up. Plus the providers keep finding reason to deny service.
Business response:
Hi John, Your feedback is essential to helping AHS improve every customer experience. I would be glad to speak with you if you are in need of assistance.
Untrained and unprofessional employees are in charge of making a decisions regarding your coverage. It doesn’t matter what your contract says.
Business response:
Hi Ami, Your concerns are understood regarding your American Home Shield customer service experience. I would be glad to speak with you and get the issue resolved.
I was approved for the cash out option to replace my furnace. Coverage was supposed to be $1500. They said they received my email receipt on Jan 8. A check was to be issued in 7-14 days. After 15 days passed, I have been calling every day. Finally after 27 days, they tell me a check was cut but it will be another 7-14 business days. I’m wondering if this company is phony or something. The whole situation, being on hold prolonged periods of time, not getting email confirmations of phone calls upon request, and most-importantl... read more
Business response:
Hi Robin, Your concerns regarding the delay to receive the check reimbursement are more than understood. I would be glad to speak with you get the issues resolved as soon as possible.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.