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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
AHS sent repairman for the dryer, he said control board is a problem and will order. He called me back and said AHS is going to get a second opinion,... that was 10 days ago and we have no dryer Horrible service on part of AHS
Business response:
Hi Geoffrey, We are sorry that your experience with AHS didn’t quite match your expectations. We would be glad to speak with you to discuss the dryer repairs.
After numerous phone calls and emails, the deplorable service by AHS has led me to this review.to sum it up..1) I had a service issue with a water heater, a main component in my house. it was leaking and gushing water!! 2) AHS provided a service provider that COULD NOT complete a inspection or work in a reasonable amount of time.I called the provider they were sending, 2 weeks to repair the heater was what I was estimated by the provider before he even came to my house 3) AHS refused to change the provider and assign a new o... read more
Business response:
Good morning CAG, I hate to hear about your most recent experience to have the water heater replaced. I would be glad to speak with you and discuss your experience regarding the non covered cost and cancellation.
This is a waist of money - needed to have a AC evaporator coil replaced - my regular AC company said it would be $2k. American home Shield said they would cover it but i'd need need to pay $2k in other charges - Gas Pipe Upgrade $175, Gas Stop $50, Hanging Kit $150, Hard Cast $150, Float Switch $175, Drain pan $300, Sediment Trap $75, Permit $275, Ductwork $275. SCAM
Business response:
Hi David, I hate to hear about your less than satisfactory experience. I would be glad to speak with you and discuss the non covered cost for the repair.
I question the value of AHA. Monthly fee keeps going up and service fees go up. Plus the providers keep finding reason to deny service.
Business response:
Hi John, Your feedback is essential to helping AHS improve every customer experience. I would be glad to speak with you if you are in need of assistance.
Untrained and unprofessional employees are in charge of making a decisions regarding your coverage. It doesn’t matter what your contract says.
Business response:
Hi Ami, Your concerns are understood regarding your American Home Shield customer service experience. I would be glad to speak with you and get the issue resolved.
I was approved for the cash out option to replace my furnace. Coverage was supposed to be $1500. They said they received my email receipt on Jan 8. A check was to be issued in 7-14 days. After 15 days passed, I have been calling every day. Finally after 27 days, they tell me a check was cut but it will be another 7-14 business days. I’m wondering if this company is phony or something. The whole situation, being on hold prolonged periods of time, not getting email confirmations of phone calls upon request, and most-importantl... read more
Business response:
Hi Robin, Your concerns regarding the delay to receive the check reimbursement are more than understood. I would be glad to speak with you get the issues resolved as soon as possible.
SCAM! This company is unethical and rips off homeowners by contracting with unlicensed and sketchy contractors. We called to have our dishwasher repaired and they assigned us to an unlicensed company that has over 56 reviews, 1.5 stars, and multiple comments stating the company is a scam working with AHS. When I called to get another reputable company, they assigned another with low reviews and warnings of being a scam. At this point I have already invested hundreds of dollars as part of the insurance, only to find out it wa... read more
Business response:
Hi Mandy, I hate to hear about your most recent experience to have the repair completed.
I had a horrible experience in getting a hot water heater replaced. I was without running hot water for a month. I ended up paying 1100 dollars to get the hot water heater replaced plus the service fee. Now, I am trying to cancel my warranty and am now being threatened with being turned over to a collection agency. DO NOT use this company.
Business response:
Hi Mary, Your concerns are understood regarding your most recent AHS experience. I would be glad to speak with you about the replacement and delay in service.
service from providers ranges from poor to excellent. I had an issue that was never resolved satisfactorily so I wanted the $75 service back. I will not be renewing my contract.
Business response:
Hi Cathy, Thank you for your feedback about the delay in service. I would be glad to speak with you and get the issues resolved.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,469 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.