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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
SCAM! This company is unethical and rips off homeowners by contracting with unlicensed and sketchy contractors. We called to have our dishwasher repaired and they assigned us to an unlicensed company that has over 56 reviews, 1.5 stars, and multiple comments stating the company is a scam working with AHS. When I called to get another reputable company, they assigned another with low reviews and warnings of being a scam. At this point I have already invested hundreds of dollars as part of the insurance, only to find out it wa... read more
Business response:
Hi Mandy, I hate to hear about your most recent experience to have the repair completed.
I had a horrible experience in getting a hot water heater replaced. I was without running hot water for a month. I ended up paying 1100 dollars to get the hot water heater replaced plus the service fee. Now, I am trying to cancel my warranty and am now being threatened with being turned over to a collection agency. DO NOT use this company.
Business response:
Hi Mary, Your concerns are understood regarding your most recent AHS experience. I would be glad to speak with you about the replacement and delay in service.
service from providers ranges from poor to excellent. I had an issue that was never resolved satisfactorily so I wanted the $75 service back. I will not be renewing my contract.
Business response:
Hi Cathy, Thank you for your feedback about the delay in service. I would be glad to speak with you and get the issues resolved.
They are very helpfull.the only thing I didn't agree is they didn't cover my water heater because it was not installed correctly when I bought the house and I didn't know so it was not covered .I paid the 100 dollars. I had to buy the water heater my self and pay for it to be installed a total of. 778 dollars with the 100 dollar that I paid American Home Shield.
Business response:
Good morning Maria, Your concerns regarding the additional water heater cost are understood. I would be glad to speak with you and get the issue resolved.
American Home shield is an absolute rip off. I pay every month and the 2 times that I've needed them in the last year and a half they always for one charge 100 dollars for service requests but then every company they outsource to works from 8-4 monday through Friday so I have to call off work and lose more money. The customer service is always someone from another country whenever I ask for a manager they place me on hold for ages and say there isnt one available.
Business response:
Hi, Thank you providing American Home Shield with feedback about your most recent experience. I can understand your frustration with the issues and would be glad to speak with you to discuss the service fee.
The worst company I have ever joined, no respects for their promises,.
Business response:
Hi Hengameh, I hate to hear that you have encountered an unsatisfactory service experience with American Home Shield. I would be glad to speak with you and get the issues resolved.
i had a water heater problem and was told I needed to replace it. American home shield offerred a buy out of $450. It has been four months and numerious phone calls and have not received payment. They constantly give me excuses like they need a mailing address, tgen they needed a receipt, two times they told me the check was in the mail, not they tell me the mailing address was incorrect again. They are liars
Business response:
Hi Robert, I hate to hear about your less than satisfactory experience to receive the reimbursement. I would be glad to speak with you and discuss the delay.
THIS COMPANY DOESN'T EVEN WORTH 1 STAR!!! WORSE COMPANY EVER!!! I fell like I got scammed by them. I requested the service and the AC guy came in the next day. Then they called me and said my claim denied because my contract is to new to claim anything. So, they won't fix anything but took my $100 copay and said if I want to fix it I have to pay $600!!! OR if I need second opinion I will have to pay another $100. WHAT THE POINT TO HAVE AHS!!! I will call my bank and get my money back because I got scammed. They are just goin... read more
Business response:
Udomporn, My name is Kim and I am with AHS' social media department. We respond and follow up with customers that post online reviews on various sites in an effort to resolve customer complaints. If you would like assistance, please provide your covered property address or your contract number and I will follow up with you in the order in which your information is received. I hope to connect with you soon.
Consumers be aware of American Home Shield miss guided business practices. We have been without a washer/dryer for close to four months. My contract is for replacement of failed parts or machines. I've been a customer of AHS for over four years. After four technicians were sent to our house and they all said that both washer and dryer need to be replaced. and after numerous calls and long wait times, AHS gave me an offer to replace only the washer with an inferior washer and they asked that I dismount the dryer from this sta... read more
Business response:
Hi Masoud, Your concerns are understood regarding the delay in service that has been experienced. I would be glad to speak with you and assist with a resolution to get the appliances repaired.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.