American Home Shield

Donna 

on BestCompany

5 years ago

If only I could give a 0 star. I made one service call with in a year of monthly fees and a $75 service call fee for them to tell me a garbage disposal on contract is covered but not 

David Spector 

on BestCompany

5 years ago

AHS always has the identical answer for all complaints. Have they EVER resolved their customers' problems and delays, or is AHS really a scam and nobody cares? 

Denice 2ilson 

on BestCompany

5 years ago

Was a little disappointed they sent out an electrician that did not fix the short in the ground wire, and I had to.pay them. $75 fee, but the second cooling people they sent out found the short and fixed the problem. 

Shawn P LeMire 

on BestCompany

5 years ago

Find an excuse not to cover anything every time! 

Karen potts 

on BestCompany

5 years ago

I was told the two parts that were being replaced were the only parts that could be replaced. Because these exact parts had already been replaced last year. Not surprising this didn't fix the problem. Now I was told there is an ignition bar that was being replaced on this model routinely about 5 years ago. Why just replace parts that had already been replaced? Now I'm screwed until after Xmas waiting on another part!!! 

Joanne 

on BestCompany

5 years ago

When I first contracted with AHS they were ok. Fortunately I didn’t Use them much, but was happy to have them. Their call service is horrible, absolutely horrible. They use an offshore company whose agents really don’t understand English, which is frustrating. Used them for several years and was pretty satisfied. However, this past year was an absolute nightmare. I had a several problems with my residence, one which involved plumbing. They told me they couldn’t find a plumber and I would have to find my own . I live in a big... read more

Michael 

on BestCompany

5 years ago

I've been waiting 5 days to get an answer on the payout for my Water Heater. The contractor AHS sent out wants to add on charges of $1200, are you kidding me??? I was told they'd get this to me 4 days ago...clearly the business model is to send contractors out and have them upsell me on code violations and add-ons so they can make money, likely because AHS doesn't pay them a fair amount. Customer service is a joke, 15 times I've been put on hold, there's no record or prior calls or progress on my ticket. I used the AHS contr... read more

Tara Cook 

on BestCompany

5 years ago

Please don't give this company any of your money. I wish i could give them 0 stars. They knowingly deny, and delay claims as long as possible so that customers get frustrated and just do it themselves and then they refuse to reimburse because the contract requires they handle the repairs. My AC has been out for over a week, I have spoken to no less than half a dozen people and I called today and was told that they still need the technician to call them to request a new compressor, even though I was told last week that it was... read more

Ephantus G 

on BestCompany

5 years ago

Don't waste your money and time with this company. A lot of stipulations and they are always having a clause why a claim cannot be covered. The contractors they assign take days to come and and they are limited on what they can do.