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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible! I had a service call for a kitchen sink stoppage. Usually when it can't be unclogged from under the sink it has to be unclogged from my main drain which is on my roof because my home is an older home. He refused to do that although I told him they have done it before. I called AHS and they said they had to wait for the plumbers report and would call me back. The plumber went to his truck and came back and claimed he could not get AHS on the telephone and tried to sell me a $300-$500 service in addition to the $100 ... read more
Business response:
Hi Alethia, Your concerns are understood regarding the noncovered cost tor repair the stoppage. I would be glad to speak with you to discuss the issue and reach a resolution.
This weekend was not good at all. In order to solve a simple problem, you would think I was asking for the impossible. Cozy Comfort came out a while ago to get our heater ready for the winter. Well a couple of days later it got cold enough for the heater to turn on. THAT DID NOT HAPPEN. I tried contacting AHS, and the lady told me to call Cozy Comfort. Turns out she never made notes to the fact that I called at all. Today I tried call AHS again, and this time this lady was to busy telling me how the system works that she was... read more
Business response:
Hi Sandra, I would like to thank you for your feedback about your most recent American Home Shield experience. I hate to hear about the lack of communication that was endured to have the company service you.
Everything is fine except every month I get a past due notice when my bill is auto paid every month
Business response:
Hi Michael, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us improve service to our customers.
If only I could give a 0 star. I made one service call with in a year of monthly fees and a $75 service call fee for them to tell me a garbage disposal on contract is covered but not
Business response:
Hi Dona, I hate to hear about your less than satisfactory experience. I would be glad to speak with you and get the issue resolved.
AHS always has the identical answer for all complaints. Have they EVER resolved their customers' problems and delays, or is AHS really a scam and nobody cares?
Business response:
Hi David, I hate to hear about your less than satisfactory experience to speak with a customer service representative.. I would be glad to speak with you and discuss the issues.
Was a little disappointed they sent out an electrician that did not fix the short in the ground wire, and I had to.pay them. $75 fee, but the second cooling people they sent out found the short and fixed the problem.
Business response:
Hi Denice, Thank you for your feedback! We are pleased to hear about the repairs the second opinion completed.
Find an excuse not to cover anything every time!
Business response:
Hi Shawn, I hate to hear that you have experienced some trouble with American Home Shield and the coverage we provide. I would be glad to speak with you and reach a resolution.
I was told the two parts that were being replaced were the only parts that could be replaced. Because these exact parts had already been replaced last year. Not surprising this didn't fix the problem. Now I was told there is an ignition bar that was being replaced on this model routinely about 5 years ago. Why just replace parts that had already been replaced? Now I'm screwed until after Xmas waiting on another part!!!
Business response:
Good morning Karen, I hate to hear about the delay in service that has been experience with the part. I would be glad to speak with you and reach a resolution.
When I first contracted with AHS they were ok. Fortunately I didn’t Use them much, but was happy to have them. Their call service is horrible, absolutely horrible. They use an offshore company whose agents really don’t understand English, which is frustrating. Used them for several years and was pretty satisfied. However, this past year was an absolute nightmare. I had a several problems with my residence, one which involved plumbing. They told me they couldn’t find a plumber and I would have to find my own . I live in a big... read more
Business response:
Hi Joanne, I hate to hear about your most recent AHS experience and the pipe leak that wasn't repaired correctly. I would be glad to speak with you to assist with a resolution.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.