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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
First I’d like to say is if I could’ve given them a zero I would have. Spoke with customer service regarding a denied claim to replace a part on my furnace. Denial is based on the fact that an internal part of my furnace apparently has corroded/or has rust and will not be covered by warranty because they state that my furnace has no been Maintained properly. I had just purchased the home and decided on using American home shield as my warranty service. I had no control over the previous owners actions on how they maintained ... read more
Business response:
Hi Todd,Your concerns regarding your most recent service experience are understood. I would be glad to speak with you and get the issue resolved.
Customer service is difficult to reach and the wait time is to long, Only having to be transferred to multiple departments
Business response:
Hi Stacy, Thank you for your feedback about your unsatisfactory experience. I would be glad to speak with you and resolve the issues.
We have been a customer of AHS for many others and like many I have had a nightmare of an experience with them. Our A/C wasn't cooling so we placed a call and asked for immediate service if they could find a company to service us. My husband has COPD and was having difficulty breathing in the heat. We are from Kansas. They found someone to come out the next day. He claimed our A-coil needed cleaning. I asked him how he could tell and he said he took off the putt from the little hole for the tubes and looked inside. That woul... read more
Business response:
Hi Linda, Your patronage to American Home Shield over the past 25 years is more than appreciated. Your concerns are understood regarding the delay in service experienced to have the air conditioner repaired. I would be glad to speak with you and get the issues resolved.
horrible customer service, dishonest, absolutely disgusting
Business response:
Gary, My name is Kim and I am with AHS' social media department. We respond and follow up with customers that post online reviews on various sites in an effort to resolve customer complaints. If you would like assistance, please provide your covered property address or your contract number and I will follow up with you in the order in which your information is received. I hope to connect with you soon.
The only star that I can give is one star. As of now, I have waited another 2 hours to contact with them to get answer for getting the amount of pro rata refund amount. They will just direct to sales department and give general service number that is not the right department. Trust me it will just loop forever until the customer is tired and gave up at the end. You will be welcomed when you join at first time and renew, but you can't cancel the policy on your own because they will require you to call endless times. Avoid any... read more
Business response:
Hi ShinKoo, We hate too hear about the delay in service that has been experienced to receive the refund. I would be glad to speak with you and get the issues resolved!
I have had AHS for almost 30 years on multiple houses. I currently have 5 home warranties with them. This past year the responses and resolutions of matters have become horrible. I am trying to resolve two items one which has been ongoing since March and another in June. I get the same info. each time, it's being escalated, the service provider will be contacted and I will hear back from AHS within 48 hours. That doesn't happen and then I spend 45 minutes + every two weeks calling. I'm on hold right now and 39 minutes into a... read more
Business response:
Hi Mary Anne, Your patronage over the past 30 years is more than appreciated. I understand the concerns regarding your most recent American Home Shield experience and the delay in service to have the issues repaired. I would be glad to speak with you and get the issue resolved.
My AHS owner page advertised a heating system checkup. I clicked through and was charged the $75 fee. After a week went by without contact, I contacted AHS via Facebook Messenger. I learned that my request had been cancelled without notifying me because their contractor won't do heating system checks. Mind you, this was a special service advertised in the AHS owner center itself, and advertised via direct email to me.
Business response:
Hi Randy, I hate to hear about your service request that was canceled and the miscommunication. I would be glad to speak with you and get the issue resolved.
Zero stars more likely. Every time you call...it is the run around with scripted answers. Their supervisors must be on the phone for days. I've been referred to 4 different times for the same GE Profile Refrigerator. They even referred me to the same company twice that doesn't work on this brand. Total waste of time and money. When the vendor did come out they diagnosed the problem. Two parts, one is no longer available. The company, now wants me to take another 1/2 day off work for a new vendor to come out and re-diagnose t... read more
Business response:
Hi Jeff, I understand your frustration regarding the issues that you are experiencing to have your refrigerator repaired. I would be glad to speak with you and get the repairs completed.
WARNING!!!! I purchased American Home Shield warranty. AHS Corporation is an American home warranty company based in Memphis, Tennessee. It administers home service contracts on major home systems and appliances. I have had issue with my HVAC system twice and called the service department for service. It's corporate office maybe in Tennessee but ALL customer service is in the Philippines I have spent over 3 hours a day for 3 days on the phone with customer service rep that could not help me. I live in Raleigh, NC and they we... read more
Business response:
Hi Linda, Your concerns are understood in regard to your most recent experience to have the air conditioner repaired. I would be glad to assist you and get the issues resolved.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,476 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.