American Home Shield

C. Simmons 

on BestCompany

5 years ago

One word, “garbage”. I spent 1hr 10 mins on the phone to a CSR who I had to ask three times to speak with a manager regarding their contractor availability, then to be passed to a supervisor who also would not just transfer me to a manager. Then I finally spoke to a manager who read the contract to me and told me “I could not hire another company and have AHS pay for the reimbursement if I wasn’t satisfied with the company they hired”. After the manager transferred my call to the cancelation department, that CSR told me that... read more

Lorraine 

on BestCompany

5 years ago

I am owed a refund of $283.07 from AHS for overpayment. They told me the refund would be processed in 7 - 10 business days. That was a long time ago. I can't get my refund from this company!!!!! Run from this company!!!! 

Anthony H Parker 

on BestCompany

5 years ago

Had Water Heater issue, called you, and Had to pay it myself. said I wouldld be reimbursed, and nothing but false narratives from you 

Rs Beckerle 

on BestCompany

5 years ago

I put in a work order for AC not working. Contractor came out and coil had pinhole leaks. $500 to me $ 1600 to them. AHS called contractor and said NO. Replace unit $700 to them 7 modifications not covered $1900 for me! I called both AHS would not repair covered coil because new unit cheaper for them. I have been with AHS 25 years, never a problem ,always prompt with repairs small and large. After 2 days and hours on the phone with them to just fix the coil as covered, all they cared about was their cost and not me their cus... read more

Dwight C James II 

on BestCompany

5 years ago

What a joke? I have been waiting for a replacement/repair for my Tankless Water Heaters since March 2019. I am tired of dealing with the numerous excuses as to why I have not gotten closure on this yet. Before I go into detail, the only reason I got the policy was for the possibility of needing it for a repair/replacement of my two Tankless Water Heaters. So, when I got the policy I asked several times if Tankless Water Heaters were covered. And i was assure the were covered. As part of my annual maintenance, I had a descali... read more

karla singh 

on BestCompany

5 years ago

My monthly payment is high in relation to my service fee and isnt consistent with others I know that have your service 

Ryan 

on BestCompany

5 years ago

1 star is too much for this company. I used their service for 5 years. after submitting my first claim for a leaking water heater over 8 days ago, still nothing has happened. I now have flooring damage and mold that AHS will not admit responsibility for. This will be my last year with this "service". If you are looking around for a company like this, I advise to look elsewhere. Don't put yourself through more of a headache by having to deal with them. 

Salvatore Bilotti 

on BestCompany

5 years ago

Bait and switch. The contract which heretofore was not revealed in its entirety before payment, stipulated that replacement appliances would be of similar design and function. We had a Bosch microwave built-in oven which is part of our kitchen ensemble. The specified replacement was a Whirlpool unit. Unacceptable. This apparently is American Home Shield modus operandi. Do not expect a one-to-one replacement for your warranted appliances . Most unhappy and distressed with the outcome. 

Greg Gregorczyk 

on BestCompany

5 years ago

Worst service by any company I've ever experienced ! They will make any excuse, if you are lucky to get a call back, so they won't have to fix anything. Most of the time you will spend countless minutes and days on the phone trying to get answers which you won't. Be smart and consider different company or you will regret it !!!