American Home Shield

Ryan 

on BestCompany

5 years ago

1 star is too much for this company. I used their service for 5 years. after submitting my first claim for a leaking water heater over 8 days ago, still nothing has happened. I now have flooring damage and mold that AHS will not admit responsibility for. This will be my last year with this "service". If you are looking around for a company like this, I advise to look elsewhere. Don't put yourself through more of a headache by having to deal with them. 

Salvatore Bilotti 

on BestCompany

5 years ago

Bait and switch. The contract which heretofore was not revealed in its entirety before payment, stipulated that replacement appliances would be of similar design and function. We had a Bosch microwave built-in oven which is part of our kitchen ensemble. The specified replacement was a Whirlpool unit. Unacceptable. This apparently is American Home Shield modus operandi. Do not expect a one-to-one replacement for your warranted appliances . Most unhappy and distressed with the outcome. 

Greg Gregorczyk 

on BestCompany

5 years ago

Worst service by any company I've ever experienced ! They will make any excuse, if you are lucky to get a call back, so they won't have to fix anything. Most of the time you will spend countless minutes and days on the phone trying to get answers which you won't. Be smart and consider different company or you will regret it !!! 

LM 

on BestCompany

5 years ago

Very disappointed with customer service. Many hours spent on hold. Calls never escalated or returned. All responses are poorly read from script by foreign call center. Odd that a company named American Home Shield outsourcing calls. Customer service is unable to transfer calls. Whoever answers is the only person you will talk to. Never ending circle of please hold. Week 6 of trying to get our fridge fixed. 

Kevin 

on BestCompany

5 years ago

Save your money and NEVER get AHS warranty. They are a terrible unhelpful company and you are much better off just paying to have a good contractor fix your issue. 

Rachel Perkins 

on BestCompany

5 years ago

I have had American Home Shield for the past 2 years. The first year was great. I had several repairs from broken downstairs a/c, to leaking pipes, to broken (almost electrical fire) microwave. I also pay additional for pool coverage. I paid my service fees, highly rated contractors came out in a timely manner, and I received good customer service even when I had to "argue" my case for coverage (and at times was denied). This past year has been a complete 180. EVERY SINGLE claim has been a battle and nothing seems to be cove... read more

TIMH 

on BestCompany

5 years ago

It's purely the luck of the draw with this group. They will eventually pay for legit claims but you have to do most of the follow-up with the tech as well as AHS. If you let the "process" play itself out it could be days for repairs and weeks for a replacement. The majority of customer service reps are indeed reading from a script, not empowered to make decisions or solve problems and don't totally understand English as many have pointed out. The other wild card is the service repair techs they contract with. Some are great ... read more

Linda 

on BestCompany

5 years ago

AHS has the worst customer service. Expect to be on hold for over a half hour before you can speak with someone. They route the calls to The Philippines. They send out contractors that do not know what they are doing. I had to have several recalls due to bad contractors. In addition, AHS sent out a contractor to my house for an item that was not covered. The AHS rep who wrote the work order wrote down the wrong item after I explained in great detail what needed to be fixed. AHS refused to refund my $75.00 service fee when it... read more

R Lehrke 

on BestCompany

5 years ago

I made a service request 3 days ago. I am still waiting to be contacted by a service professional. I will take time out of my day tomorrow to find contact repair services. I tried to contact American Home Shield but they are closed (it's 9pm). I guess I should have taken time out of my work day to try and do the job I am paying the monthly fee to them to do.