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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I paid extra for my septic system to be covered. A piece on my septic system broke. They sent three plumbers out. The 2nd two had never worked one septic system before. I still haven’t had anyone follow up with me about it. People at the call center. Don’t understand houses or repairs. They just read the notes. Very frustrating.
Business response:
Hi Dustin, I hate to hear about your experience to have the septic system repaired. I would be glad to speak with you and get the issue resolved.
They sent someone out who sabotaged my ac and then sent someone out who fixed it and told them the company sabotaged it and it cost me 500 dollars.
Business response:
I apologize that your experience with AHS was not satisfactory. I would like to assist you in an effort to get this issue resolved. Please respond back at and provide your full covered property address and/or contract number and I will be happy to follow up and determine your options. I look forward to your response.
The only time that we did get good service was with the air condition Service companies. We have had Home Shield since we build our home and we did have any problems until our unit went out and a coil was to be replaced. But what really happened was that all the inside unit was replace, but we were not told and it was a Pane, Not a Trane. All the wires were cut and it took several times to call before an experienced person came and got the unit to work. When the unit went out again, we were told what was wrong, but our maint... read more
Business response:
Hi Pamira, Thank you for providing us with insight on your experience to have the air conditioner repaired.
Website misguides the customer on covered items
Business response:
Hi Diana, Thank you for providing your feedback and letting us know about this issue. I would be glad to speak with you and discuss your experience.
Not always covering what it takes to effect the needed repairs.
Business response:
Bill, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.
Absolute worse experience with American Home Shield. My husband and I recently bought a home, about a week after purchase home shield called to go over the contract and asked if we would like to list any one else as an authorized rep on our contract, we listed another family member. I put in a service request for our dishwasher, the servicer was out in one day and stated our dishwasher would be cheaper to replace that fix and to expect a phone call from home shield in 1-2 business days. After waiting an entire week I called ... read more
Business response:
Hi Whitney, Your concerns regarding the delay in service are essential for American Home Shield to use for improvement. I would be glad to speak with you and discuss the appliance contractor that serviced your request on the dishwasher.
Trouble with installation, the company they hire for their appliance installations is terrible.
Business response:
Hi Wanda, Your feedback is more than appreciated in helping us improve your AHS customer experience. I hate to hear about the delay and would be glad to speak with you about the appliance installation.
After 2 weeks I'm still waiting for my air conditioner to be repaired
Business response:
Hi Marcia, Thank you for providing us with feedback about your experience. I will be contacting you to get the repairs completed!
It's good if you have minor issues that need fixed, but the minute you have a major issue you realize the value of what you are buying. I had two catastrophic issues take place within relative close proximity and both were handled the same way. One was the water heater the other my AC. The water heater cracked over Labor Day and I needed a new one immediately. They came and said it would be at least a week (family of 5...not gonna happen) just to get the part. Given we needed hot water ASAP I took the option of getting the c... read more
Business response:
Hi Paul, I hate to hear about your most recent experience and the noncovered cost paid to repair your air conditioner. I would be glad to speak with you and assist to reach a resolution.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,476 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.