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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My AHS owner page advertised a heating system checkup. I clicked through and was charged the $75 fee. After a week went by without contact, I contacted AHS via Facebook Messenger. I learned that my request had been cancelled without notifying me because their contractor won't do heating system checks. Mind you, this was a special service advertised in the AHS owner center itself, and advertised via direct email to me.
Business response:
Hi Randy, I hate to hear about your service request that was canceled and the miscommunication. I would be glad to speak with you and get the issue resolved.
Zero stars more likely. Every time you call...it is the run around with scripted answers. Their supervisors must be on the phone for days. I've been referred to 4 different times for the same GE Profile Refrigerator. They even referred me to the same company twice that doesn't work on this brand. Total waste of time and money. When the vendor did come out they diagnosed the problem. Two parts, one is no longer available. The company, now wants me to take another 1/2 day off work for a new vendor to come out and re-diagnose t... read more
Business response:
Hi Jeff, I understand your frustration regarding the issues that you are experiencing to have your refrigerator repaired. I would be glad to speak with you and get the repairs completed.
WARNING!!!! I purchased American Home Shield warranty. AHS Corporation is an American home warranty company based in Memphis, Tennessee. It administers home service contracts on major home systems and appliances. I have had issue with my HVAC system twice and called the service department for service. It's corporate office maybe in Tennessee but ALL customer service is in the Philippines I have spent over 3 hours a day for 3 days on the phone with customer service rep that could not help me. I live in Raleigh, NC and they we... read more
Business response:
Hi Linda, Your concerns are understood in regard to your most recent experience to have the air conditioner repaired. I would be glad to assist you and get the issues resolved.
I paid extra for my septic system to be covered. A piece on my septic system broke. They sent three plumbers out. The 2nd two had never worked one septic system before. I still haven’t had anyone follow up with me about it. People at the call center. Don’t understand houses or repairs. They just read the notes. Very frustrating.
Business response:
Hi Dustin, I hate to hear about your experience to have the septic system repaired. I would be glad to speak with you and get the issue resolved.
They sent someone out who sabotaged my ac and then sent someone out who fixed it and told them the company sabotaged it and it cost me 500 dollars.
Business response:
I apologize that your experience with AHS was not satisfactory. I would like to assist you in an effort to get this issue resolved. Please respond back at and provide your full covered property address and/or contract number and I will be happy to follow up and determine your options. I look forward to your response.
The only time that we did get good service was with the air condition Service companies. We have had Home Shield since we build our home and we did have any problems until our unit went out and a coil was to be replaced. But what really happened was that all the inside unit was replace, but we were not told and it was a Pane, Not a Trane. All the wires were cut and it took several times to call before an experienced person came and got the unit to work. When the unit went out again, we were told what was wrong, but our maint... read more
Business response:
Hi Pamira, Thank you for providing us with insight on your experience to have the air conditioner repaired.
Website misguides the customer on covered items
Business response:
Hi Diana, Thank you for providing your feedback and letting us know about this issue. I would be glad to speak with you and discuss your experience.
Not always covering what it takes to effect the needed repairs.
Business response:
Bill, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.
Absolute worse experience with American Home Shield. My husband and I recently bought a home, about a week after purchase home shield called to go over the contract and asked if we would like to list any one else as an authorized rep on our contract, we listed another family member. I put in a service request for our dishwasher, the servicer was out in one day and stated our dishwasher would be cheaper to replace that fix and to expect a phone call from home shield in 1-2 business days. After waiting an entire week I called ... read more
Business response:
Hi Whitney, Your concerns regarding the delay in service are essential for American Home Shield to use for improvement. I would be glad to speak with you and discuss the appliance contractor that serviced your request on the dishwasher.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.