American Home Shield

Greg 

on BestCompany

5 years ago

I have three townhouses and a home insured with AHS. Had all three AC go out on the townhouses during the heat of the summer. It was easy to file a claim. The AC folks took several days to get out but understandable due to hot weather. But they had the AC going quickly. One of the townhouse had the tankless water heater go out. The plumber came out and advised they had to order a new unit. It has been a week and no word from the plumber. Interesting in that the plumber send me a text at 9:04 am advising a technician was on t... read more

Kat 

on BestCompany

5 years ago

We have been paying American Home Shield a monthly premium for 6 years. We purchased a Model Home 6 years ago that was 10 years old and the warranty came with it, so we continued. Even though the appliances hadn't really been used, they were still 10 years old so we thought it was best to keep a warranty in the event of something catastrophic happening. We have had a couple of small air conditioning repairs and old breakers replaced....which is interesting to note...even though all the electricians that AHS have sent out hav... read more

Janet Miller 

on BestCompany

5 years ago

Poorly vetted, incompetent plumbing vendor. AHS does not put customer first. Customer service reps are terrible. 

Cwit 

on BestCompany

5 years ago

This company is a SCAM! Stay away. I am in Texas and the temperature Just hit 100. My AC has been down for two weeks now. I am trying to sell my house and American Home Shield is dragging this process out as long as they can. They refuse to put anything in an email. They have indicated they have put notices is the mail, however I haven’t seen anything. They claim they will cover replacing my evaporator coil, but I have to pay $800 dollars first before services are rendered. Like most of you complaining I have called over 8 t... read more

Cyn 

on BestCompany

5 years ago

I was recommended American Home Shield from a family member. I REGRETFULLY purchased their insurance to cover multiple appliances in my home. When my AC unit went out, they sent a technician to “asses and fix” the problem. The process took well over a month just to be inconclusive. The technicians they chose claimed to have fixed my unit after charging me the $250 for Freon (which Home Shield does not fully cover) just for it to have leaked out completely 5 hours later. It did not last one day. After informing Home Shield, t... read more

Chanchal Saha 

on BestCompany

5 years ago

This is total SCAM. A bunch of losers run this crap. Please do not fall for their lies. They will not solve any of your problem. I do not understand why there is no lay suit against this idiots!!! 

Lucinda 

on BestCompany

5 years ago

This company is one of the biggest mistakes of my life. Their contractors are shady and half-way do their job. The customer service is horrible, don’t listen, and y’all over you. I have been without A/C in GA for over a week and the earliest the contractor said they can come out is 7/3!!!! I have small kids and it is burning up in my house. They have no regards or empathy for my situation, not to mention the contractor they sent for a leak complaint is extremely shady and didn’t even fully complete his job. I had to call x2 ... read more

Bo Storey 

on BestCompany

5 years ago

My fridge is working but has a vacuum leak. It should be replaced and no one has called me. No confidence you will do the right thing. 

Alicia Rangel 

on BestCompany

5 years ago

American Home Shield is the worst home insurance company. I do not recommend it. Work orders take weeks. You get a different answer each time you call and nothing changes. Forget about taking yo-yo a supervisor you will never ever be allowed to speak to one. I tried 4 times different days each time and nothing. No customer service. They do not care about getting anything repaired. You sorry just a number. Very disappointed with them.