American Home Shield

Wall 

on BestCompany

5 years ago

They don't care about your property being destroyed. I paid a total of$ 250.00 for repairs to be done on my washing machine. America home shield took my money and got no repairs done to my washing machine. 

Mike 

on BestCompany

5 years ago

Bad customer service and the repair companies they use are just as bad. 

Kathleen M Diaz 

on BestCompany

5 years ago

It has been two weeks since my claim. I understand AHS needs a second opinion. In 2002, the seller of my home paid for my warranty service. Since July 2003 I have personally paid for it. For 16 years! What's the problem? 

Chip 

on BestCompany

5 years ago

Absolutely horrible. Had a plumbing problem back in February. The plumber AHS gave us cancelled three times in three weeks. Finally hired our own plumber. Sent invoice they now say they never got. I called to check put on hold for hours. Told checks in the mail then no it's not never got the invoice. It's a complete scam. Save your money they suck 

David 

on BestCompany

5 years ago

This is the worst home warranty I have ever had. My AC had been broken since April and we are now in July. The Home shield sent 3 differnt back yard AC Company's out to fix my AC. It would for 5 days then stop blowing cold air. All they wanted was to compasate me is $127 to buy a wall unit. Not even enough to buy one the cheapest one I could find is $150 from target. I have a brick on top of my AC unit still from one of there contractors still. This ghetto. Please do not use this company. I have a little girl with a disabili... read more

llfallbach@comcast.net 

on BestCompany

5 years ago

I have been a long-time customer with numerous properties. It is getting worse and worse. If you need to change or cancel a contract, you cannot do so online. I have spent hours on hold just to keep being transferred over and over again. They have you in a trap. Everyone I have spoken to is uninformed and inept. It is actually unbelievable that I have spent so many thousands of dollars with them. They find every possible way to not fix something. It is the worst company I have ever worked with. As soon as I can find someone ... read more

SJ 

on BestCompany

5 years ago

I was originally a customer of HSA, and when American Home Shield bought HSA, the company practices changed for the worst. The most recent issue is that I requested for a toilet repair. It took 1 month and over 3 hours on the phone with AHS to have the toilet repaired. Not once did AHS apologize or admit to negligence. Instead, I was continually charged and had to continually follow up with AHS to have the issue resolved. As a company, they fail to be accountable for mistakes made by their outsourced customer service represe... read more

Trupti 

on BestCompany

5 years ago

I would give them ZERO stars if it were possible. My freezer has been non functional for over a month . When I first requested service, they sent a technician, who did not even get the fridge out of the cabinet., stating that he would have to get 2 people to help him and that home warranty company would have to authorize it . I have called the repair company, who stated that they knew what the problem was and that they had ordered parts that were on back order ( all this without this guy pulling out my fridge) . Then I calle... read more

Rodolfo Becerra/Omar Becerra 

on BestCompany

5 years ago

As of Sept 18, my review is still the same...NO STARS AT ALL!!! I tried dealing with the person who contacted me but got nowhere!!! On something so simple as providing a physical printed policy, they can not do it because their statement is that they will not send another duplicate of the policy. My argument is that I never even got the original in the first place!! Their argument is that we can download a PDF of the policy on their company site. I bet they didn't have any trouble charging for that policy at all, they must'v... read more