American Home Shield

Michelle Swiderek 

on BestCompany

5 years ago

Aweful company. Have had bad experiences both with getting my ice maker and dishwasher fixed. Dishwasher took over 2 months to get fixed. Ice maker has been in the process of getting fixed since December 26. Contractors I have dealt with were extremely unprofessional. I would not reccomend this company. 

NS 

on BestCompany

5 years ago

This company does not stand behind its committment. I have been without AC for more than a week now. I waste an hour with a representative each day saying the same things. The reps are unbelievably bad at their jobs. I am told every day that someone will call me to schedule an appointment tomorrow but i never get that call. What a scam of a company. 

Bruce Cammpbell 

on BestCompany

5 years ago

When summer arrived here in Texas, my AC seemed to be losing its cooling ability. I called AHS on May 23rd, paid my $75 fee and they connected me with Next Gen Air. They finally came out on June 6th. They inspected my system and said it needed a valve of some kind. They replaced it and charged me $40 per pound for Freon - a total of 14 pounds. AHS only covers $10 per pound so I wrote them a check for $420. The thing I found strange was that on my AC unit it has printed that they system only holds 11 pounds. I contacted Next ... read more

Patricia Grosse 

on BestCompany

5 years ago

Woke up Christmas morning with no heat in the main part of the house. I went to the breaker box and found a tripped breaker. I reset the breaker only for it to spark and my husband heard a popping sound coming from the baseboard heater. The breaker would not reset. Made a claim with AHS and got a confirmation of a contractor that same day. The contractor called and said they had no appointments until December 31, 2019. I called and cancelled that contractor and asked for another one. I was concerned that my house could catch... read more

V MTZ 

on BestCompany

5 years ago

Contractors quality is not always great, we should be allowed to pick within a list...no need to give work to a mediocre business . 

Kevin 

on BestCompany

5 years ago

I had to contractors come to my home. One performed very well the other contractor is however coming back for a third time to get the refrigerator fixed. The appliance contractor I have not even received an email yet about these appointments I've only received phone calls and why is it taking three times 

JANICE ELLISON 

on BestCompany

5 years ago

In 100 degree weather our air condition compressor for our master bedroom , located on second story, went out. The unit ceased. AHS responded by assigning a contractor in a different city, over an hour and a half away, and I could not reach by phone. Kept getting answering service. I complained and said my husband is not in good health, need asap service. They assigned the call to a local provider but failed to tell me. The original contractor came from out of town, confirmed the unit has ceased and told me to call AHS to se... read more

lori l chamberlain 

on BestCompany

5 years ago

I had American Home Shield coverage forover 6 years. At the beginning, it was ok. But my last 2 experiences were horrible. we had a furnace failure in freezing temperatures. When I filed my claim, the soonest someone could come out was 3 days later! I called an spoke to a rep who just would not understand that having no heat in freezing weather is going to cause pipes to freeze and I will have much bigger issues than just no heat. She did NOT offer me expedited service (which I later discovered would have been approved for m... read more

Craig Glenn 

on BestCompany

5 years ago

Should also note that the service call by AMERICAN Home Shields air conditioning company who said my unit was operating normally and then tried to up sell me turned into a service call by a reputable air conditioning company and a $475.00 bill to fix my ac that according to AMERICAN home shield was “Perfect” save your money and RUN from these crooks