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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was originally a customer of HSA, and when American Home Shield bought HSA, the company practices changed for the worst. The most recent issue is that I requested for a toilet repair. It took 1 month and over 3 hours on the phone with AHS to have the toilet repaired. Not once did AHS apologize or admit to negligence. Instead, I was continually charged and had to continually follow up with AHS to have the issue resolved. As a company, they fail to be accountable for mistakes made by their outsourced customer service represe... read more
Business response:
Hi SJ, hate to hear about the delay in service that was experienced to have the toiler repaired. I would be glad to speak with you and discuss your experience.
I would give them ZERO stars if it were possible. My freezer has been non functional for over a month . When I first requested service, they sent a technician, who did not even get the fridge out of the cabinet., stating that he would have to get 2 people to help him and that home warranty company would have to authorize it . I have called the repair company, who stated that they knew what the problem was and that they had ordered parts that were on back order ( all this without this guy pulling out my fridge) . Then I calle... read more
Business response:
Hi Trupti, I hate to hear about your experience with American Home Shield and the issues that you experienced. I would be glad to discuss the refrigerator and assist to reach a resolution.
As of Sept 18, my review is still the same...NO STARS AT ALL!!! I tried dealing with the person who contacted me but got nowhere!!! On something so simple as providing a physical printed policy, they can not do it because their statement is that they will not send another duplicate of the policy. My argument is that I never even got the original in the first place!! Their argument is that we can download a PDF of the policy on their company site. I bet they didn't have any trouble charging for that policy at all, they must'v... read more
Business response:
Hi Rodolfo, Your concerns are understood regarding the delay in service to receive a copy of the policy. I would be glad to speak with you and look into the issues to reach a resolution.
Aweful company. Have had bad experiences both with getting my ice maker and dishwasher fixed. Dishwasher took over 2 months to get fixed. Ice maker has been in the process of getting fixed since December 26. Contractors I have dealt with were extremely unprofessional. I would not reccomend this company.
Business response:
Hi Michelle, Thank you providing American Home Shield with feedback about your most recent experiences to have repairs completed. I can understand your frustration with the delay and would be glad to speak with you and get the issues resolved.
This company does not stand behind its committment. I have been without AC for more than a week now. I waste an hour with a representative each day saying the same things. The reps are unbelievably bad at their jobs. I am told every day that someone will call me to schedule an appointment tomorrow but i never get that call. What a scam of a company.
Business response:
Hi Namit, I hate to hear about the delay in service that you have experienced to have your air conditioner repaired through AHS. I would be glad to speak with you and get the issues resolved.
When summer arrived here in Texas, my AC seemed to be losing its cooling ability. I called AHS on May 23rd, paid my $75 fee and they connected me with Next Gen Air. They finally came out on June 6th. They inspected my system and said it needed a valve of some kind. They replaced it and charged me $40 per pound for Freon - a total of 14 pounds. AHS only covers $10 per pound so I wrote them a check for $420. The thing I found strange was that on my AC unit it has printed that they system only holds 11 pounds. I contacted Next ... read more
Business response:
Hi Bruce, I hate to hear about your most recent experience and the Freon cost that was paid to complete the repair. I would be glad to speak with you to discuss your experience and reach a resolution.
Woke up Christmas morning with no heat in the main part of the house. I went to the breaker box and found a tripped breaker. I reset the breaker only for it to spark and my husband heard a popping sound coming from the baseboard heater. The breaker would not reset. Made a claim with AHS and got a confirmation of a contractor that same day. The contractor called and said they had no appointments until December 31, 2019. I called and cancelled that contractor and asked for another one. I was concerned that my house could catch... read more
Business response:
Hi Patricia, Your concerns regarding your most recent service experience are understood. I would be glad to speak with you and discuss the denial on the service claim.
Contractors quality is not always great, we should be allowed to pick within a list...no need to give work to a mediocre business .
Business response:
Hi V, Thank you for providing us with feedback about your AHS experience. I would be glad to speak with you to get the issues resolved.
I had to contractors come to my home. One performed very well the other contractor is however coming back for a third time to get the refrigerator fixed. The appliance contractor I have not even received an email yet about these appointments I've only received phone calls and why is it taking three times
Business response:
Hi Kevin, Thank you providing American Home Shield with feedback about your most recent experience to have the refrigerator repaired. I can understand your frustration with the delay and would be glad to speak with you and get the issues resolved.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.