American Home Shield

Tommy H 

on BestCompany

5 years ago

My refrigerator compressor went bad called AHS they sent technician next day technician could not repair or replace compressor I paid 100 for that diagnosis, I called ahs again for the next 5 days they kept telling me to give them 24 hours to find technician I told them there is no other technician here cause it’s a small town, I called Sears technician and paid 109 bucks for another diagnosis and they said it will take 3 weeks to fix due to scheduling and 4 hours away I called ahs again they kept telling me it’s in que give... read more

Coral 

on BestCompany

5 years ago

Worst home insurance company ever!!!! I’ve been waiting for 3 weeks for their contractors to show up and fix my a/c. Two guys showed up but they don’t know how to get the work done. It’s been almost a month and I’m still having issues with my a/c and still waiting for their contractors to fix my problem! It’s sad that this company scams people’s money and nothing gets done!!! STAY AWAY FROM THIS COMPANY PEOPLE YOU HAVE BEEN WARNED! 

Dissatisfied Customer 

on BestCompany

5 years ago

Had new Heatpump and Furnance installed last spring, Heat pump had not worked properly all winter, found out the installer totally did a complete disastrous job. After the Last Installer was here last spring, I cancelled AHS. He had my gas line laying on a sharp edge, left wires dangling in mid air, burned up my refrigerant line at the furnace that caused all the refrigerant to leak out (Shrader Valve), caused a water leak inside my new unit which caused water damaged, did not hook up the exhaust vent from the furnace and st... read more

Jme 

on BestCompany

5 years ago

I have been with AHS for two years and the worst part is customer service. I have made claims online and service repaired quickly. However, my most recent experience is horrible. Our ac was not working, the ac guy came and determined it was electrical and would let AHS know but wait until that evening and contact them to set up the electrician for him to get the paperwork/call into them. I went online to contact AHS for the electrician. I didn’t know it would happen automatically so AHS has it as a second claim and the Ac gu... read more

Kenneth Teets 

on BestCompany

5 years ago

The agents denied my claim for the secondary drip pan for my attic installed a/c. This pan is required by the building commission. My contract covers "all components and parts of the air conditioning system". Since the drip pan is required by the building commission, it is part of the "air conditioning system". The agent quoted a section of the contact that does not exist. It is completely false and does not exist in my contract. They just read from talking points without knowing anything about the contact. 

Aaron Johnson 

on BestCompany

5 years ago

1. In May 2018 my AC unit outside was frozen so they told me the 1st visit leave it off for awhile to thaw out then try again. The 2nd visit they said i needed a new air handler inside which i had to pay 1500 out of pocket in which 500 was for freon ( unit was 4000 dollars). 2. In May 2019 the AC unit outside was frozen again so they said i needed freon so i had to pay 500 out of pocket for 4lbs of freon at that time the company said i had no leaks. 3. In September 2019 the AC unit outside was frozen again and you need freon... read more

Calvin from Southeast Texas 

on BestCompany

5 years ago

I had American Home Shield for a little over a year. My AC was giving me trouble and not cooling properly. I called and asked American Home Shield if a leak check would be performed. They said yes only after the second call there was the initial call but for them to come back out was the second call out. They use the company called JMorgan AC from Groves Texas. That company is a joke. First off to become a service member, the people who actually work on your home, you have to accept an insanely low amount to be paid out. I w... read more

Kelsey Hollenback 

on BestCompany

5 years ago

Horrendous customer service. Have been trying to get my AC fixed since 7/28 and have made zero progress towards getting repairs done despite countless hours on the phone. This is a big deal living in Phoenix with 108 degree temperatures and a newborn and toddler in my house! We were required to get second opinion and this company (Iceman in Phoenix) is not sending enough information to AHS. AHS said they can't decide next steps until they get this info. After searching online reviews of this company I've seen a TON of compla... read more

Christina L. 

on BestCompany

5 years ago

I would concur with many reviews left by others here. RUN, do not walk, from this company. Their customer service is ABSOLUTELY AWFUL and there is no one designated to speak with customers about concerns or poor experiences. My husband and I have been a customer of AHS for a little less than a year and cannot wait to cancel our contract with them on both our rental property and our primary residence. Our last home warranty was through One Guard, which was pretty good, but not great, so we thought we’d try AHS. First, the goo... read more