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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We've used AHS as a secondary insurance for our appliances, a/c units, etc at our main home & rental property for two years. We had to use them one time and the one request for service on our dryer was a fiasco. It took almost two weeks for them to process the claim, get a technician out, then approve the technician to work on the dryer. We had to call AHS multiple times to check on the status and each time we had to explain our claim with a different associate (most who speak broken English). Each time they told us they wou... read more
Business response:
Hi Michael, I understand your frustration with regard to the delay in service to have the appliance repaired. I would be glad to speak with you to discuss your experience.
This is absolutely the most frustrating company to work with. We have been without Thor water now for 7 days. A tech was sent out but couldn’t fix our water heater on the spot. We are still waiting for AHS to authorize the part. I have been hung up on about eight times by both the customer service reps at AHS as well as the contractor that they use. I am totally being stolen from each month and am at a loss of what I can do to get a resolution...
Business response:
Hi Aimee, Thank you providing American Home Shield with feedback about your most recent experience to have the water heater repaired. I can understand your frustration with the delay and would be glad to speak with you and get the issues resolved.
Worst customer service EVER. This company is set up to profit, which means, they do not pay out, and will look for every excuse not to. Within two years, they "replaced" my evaporator coil twice, and when it broke the third time, again only offered replacement of the part, not to replace the 12 year old unit. Instead, I opted for the cash out of $690, but ha, ya, umm.. of course they every excuse not to pay this. Did I mention that every time they replaced the coil, I had to pay $600 out of pocket for freon, in addition to t... read more
Business response:
Hi Georganne, I hate to hear about your most recent experience to have the AC system repaired. I would be glad to speak with you and get the issue resolved.
We have used AHS for previous repairs and had no issue with the contractors or repairs. Now we have had a range top that caused literally a small explosion in our kitchen that fortunately did not destroy the home or kitchen. The technician who visited said the range top is non repairable. It's been a month and we cannot get an answer as to why a check has not been issued. It cannot be repaired and it is also a JennAir so it is at the top end of cost. I am very upset at how I get run around from customer service as to they ne... read more
Business response:
Hi Trevor, I hate to hear about your American Home Shield experience and the request to have several the cook top/range replaced. I would be glad to speak with you and get the issue resolved. Per your AHS account, the item was deemed for replacement on 01/08/2020 and a cash out was offered.
This is my third attempt. Your customer service is the WORST I have almost ever experienced. I have 2 homes covered thru AHS and my first call was on a home that I own and my son and his family live in...there are 2 small children that live there..the call was for the HVAC, I called on a Friday and was told that the Tech would be there on Saturday...NOT true the company is closed on the weekend. I called on Saturday and was on hold with for 4 hours trying to get this resolved. I wound up covering the cost for the HVAC to be ... read more
Business response:
Hi Vickie, I hate to hear about your most recent experience with American Home Shield. I would be glad to speak with you and assist with a resolution for the air conditioner repairs.
I live in Texas. I have dealt with American Home Shield and the service providers they send since 2017 and it’s July 2019. I keep paying for one more call as I wait weeks to get the air conditioner fixed. It’s still broke! The only way I get anything done is calling someone on my own and paying out of pocket. What is the benefit of American Home Shield? I call American Home Shield and still nothing!!
Business response:
Arron, I apologize that you were not pleased with the service you received and I am happy to look into a resolution for you.
They charged my credit card $470 when they were not supposed to and took over 2 hours on the phone a week to refund. Sent out a plumming company that couldnt do all the work, had to request a different one and we got charged $75 again.
Business response:
Hi Shannon, We are sorry that your experience with AHS didn’t quite match your expectations. We would be glad to speak with you about the hold times.
I called AHS a month ago to get my toilets fixed in both my master and guest bathrooms. They told me we had to pay for the service before the technician came out. This was a new policy that we have never heard of or had to do before. I paid for it and the technician came. He replaces a $1.99 stopper in the guest bathroom and did nothing to the master bathroom. However, he collected the $75 that day. He told my kids the master bathroom toilet is cracked, and the guest bathroom was fixed. He also stated that both toilets would... read more
Business response:
Hi Eva, I hate to hear about your most recent experience and the secondary damage that was caused by the leak. I would be glad to speak with you and get the issue resolved.
If I could give less than one star I would!!! I have had this warranty for over 3 years and only used it twice, both times for A/C a year apart. This last time, the technician THEY sent can't fix the problems and suggests a new system. Of course, AHS denies that--says the issue is not normal wear and tear. The system is 20 years old! Customer Services is the WORST !! I have literally spent over an hour on more than one occasion trying to understand the script readers. Offered a "cash in lieu" and told to fix it myself. I do.... read more
Business response:
Good morning A Rose, Your patronage to American Home Shield over the past three years is more than appreciated. Your concerns are understood regarding the denial to have the air conditioner repaired. I would be glad to speak with you and get the issues resolved.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,530 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.