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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Had 2 issues they didnt approve.ONE WAS MY FURNACE THATVWAS BROKE FOR 8 DAYS AND FINALLY CAME OUT THEN STILL COULDNT FIX WAS TOLD TO GO TO COMPANY OF MY CHOICE I DID AND THEY DIDNT COVER IT!!!!!NEXT ONE WAS WASHER SAID I OVERLOADED IT BUT ONLY HAD A NLANKET IN IT AND SHOULDNT OF BROKE.I DONT KNOW HOW OLD IT WAS WHEN WE MOVED IN SO COULD HAVE BEEN WORN OUT ALREADY Y
Business response:
Hi Lipano, We appreciate your feedback and hope you continue to enjoy. I would be glad to speak with you and discuss the denied claims.
I have had the home warranty with AMS for several years. I have been happy with the plan and the technicians that have come out have been very nice, able to fix the problem and reliable until my recent service request. I submitted a request to have my washer fixed, the contractor called me, set an appointment and never showed up. I took an entire day off work to sit and wait. No calls from the contractor. I called left messages. Nothing. I spoke with customer service twice. The first time, the person was so difficult to unde... read more
Business response:
Hi Christine, I understand the concerns regarding your most recent American Home Shield experience and the delay to repair the washer. I would be glad to speak with you and get the issue resolved.
American Home shield does only one thing good, and that is covering what they say they cover. When it comes to hiring people that get the job done in a timely manner, they do not have that. When it comes to good communication, they do not have that. I have had several work orders been placed an completed in the last year and a half. Never have been done in under a month. This past week I put in for someone to come look at my ac unit as it had stop working, mind you its been 98-100 degrees this week. After two days of no one ... read more
Business response:
Hi Thomas, I hate to hear about your most recent customer service experience and the coverage that AHS provides. I would be glad to speak with you to discuss the issues that you have experienced.
You use services 50 to 60 miles away that take too long to respond I stead of using companies closer that give fast and great service
Business response:
Good morning Doreen, Your concerns regarding the technicians distance is understood. I would be glad to speak with you and assist with a resolution.
Tech had to revisit the site for the same problem,
Business response:
Hi Don, Thank you for your feedback. I would be glad to speak with you if you are still in need of assistance.
Poor communication no call back to inform
Business response:
Hi Dwayne, I would be glad to speak with you and get the issues resolved.
Our Central A/C system went out yesterday. The past three days has been in excess of 100* , and continuing for the next three or four days. After assessing the problem, they ordered a part, which may take three or four days to receive. The best AHS can do, offering $125 !!! That won't cover the cost for a portable A/C and maybe one night in a motel room !! They have no problem taking our money, but when it comes to the consumer..........they are a long way off!!! Of all the reviews they've had only 20% favorable reviews with... read more
Business response:
Hi James, I understand your concerns regarding the delay in service that you have experienced to have your air conditioning system repaired. I would be glad to speak with you and assist to reach a resolution.
Poor selection and vetting process of contracting firms
Business response:
Hi Vasili, I would like to thank you for sharing your experience with us and giving AHS insight on how we can improve your service request moving forward. I would be glad to speak with you and discuss the issues that have occurred.
Generally long waits for appointments. Most repair people do their job poorly. Takes 6 months to get a broken dishwasher or air conditioning system replaced when their techs can't figure out how to fix it. Zero interest in doing anything quickly or convenient for the home owner.
Business response:
Hi Brett, I hate to hear about your less than satisfactory experience. I would be glad to speak with you and discuss the delay experienced for the repair.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,530 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.