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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible organization, 6 months 3 providers to fix AC and 600$ out of pocket, now water heater they can't even find a plumber.
Business response:
Hi Mike, Your feedback is more than appreciated to help us improve your American home Shield experience. I would be glad to speak with you about the non covered cost to replace the water heater.
DO NOT EVER use American Home Shield!!! Long story, but simple version is: Our HVAC has bit the dust. Its 21 years old. I called on July 1st. It took 2 days to even get a phone call back. 3 days later, they come diagnose the problem. Well, guess what, they can “bandaid” it again so they order a part that takes another 5-7 days. We are on July 15th with 85 degrees in our house, 15 days past the first day I called, and they still somehow don’t have the part. I’ve already paid more into this plan than a new unit would cost and ... read more
Business response:
Hi Ky, Your concerns are understood regarding the delay in service experienced to have the air conditioner repaired. I would be glad to speak with you and get the issues resolved.
We have been waiting 3 weeks since our refrig went down. Finally, yesterday the tech determined that it was a compressor and needs to be replaced. Calling and keep getting disconnected from the purchasing dept. Everyone is in a panic about food during this time, try living out of a cooler with 2 kids and 2 adults....not cool!
Business response:
Hi Rich, I most certainly hate to hear about your most recent experience and the delay to have the refrigerator repaired. I would be glad to speak with you and get the issue resolved.
Bad response - no call backs, contractor CLOSED on weekends! I had my dishwasher spewing water all over my floor a day before Christmas (when I was hosting dinner!). Called to get service, scheduled for "between 1 and 5" with a promise that the contractor would call me the morning of to confirm. NO phone call (I called them and they confirmed that it would be between 3 and 5 and that a technician would call me when he was on his way). At 4:40, no phone call so I called and now it is "so sorry, it is now between 5 and 7PM (on... read more
Business response:
Hi Debra, Thank you for your feedback about your unsatisfactory experience. I would be glad to speak with you and resolve the issues.
They have been so horrible to work with. My heater has been broken for over two weeks. The first technician who was supposed to come was cancelled and no one can give me a definitive reason why. The second was the wrong type of repair man. The third just didn't really know what was wrong. This might all be forgivable if there was any customer service. At every step there has been a delay. They never call back when they say they will. The customer service representatives seem like they are rushing to get off the phone and eve... read more
Business response:
Hi Krystal, Your concerns regarding your most recent service experience are understood. I would be glad to speak with you and get the issue resolved.
It would be nice if they take care of the customers! i have a water heater problem for almost a month and still can't get hot water for my kids to take a shower!!!! that's really BAD
Business response:
Hi Esthela, I hate to hear about your American Home Shield experience and the delay in service to have the water heater repaired. I would be glad to speak with you and reach a resolution.
We had to call back for the same problem to be fixed, we were told they would come in a few days and they never showed up,
Business response:
Good morning Maria, I hate to hear about the unsatisfactory experience with the company. I would be glad to speak with you and get the issue resolved.
I have only had to use them 2 times since we have lived in the home. And part of what was needed to be done wasnt covered both times. Its helpful to have but I wish they covered more services.
Business response:
Hi Ashley, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!
This company really misrepresents itself as a safety net for home repairs. I had this home warranty "forced" when I bought a house earlier this year. The realtor insisted that AHS was a good company and they do legitimately repair or replace items when needed. I contacted them regarding water leak and to their credit, I did get a plumber in a timely manner - two business days after contacting AHS. However, the plumber immediately began criticizing AHS and basically said they would not allow him to repair anything behind shee... read more
Business response:
Good afternoon Janet, Your concerns are understood regarding the denial of the leak repairs. I would be glad to speak with you and discuss your experience.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,530 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.