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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Too many excuses and subpar contractors.
Business response:
Hi Landon, Your concerns regarding the warranty coverage are essential for AHS to use for improvement. I would be glad to speak with you and discuss the issues.
Nothing except minor repairs is covered 100% had a call for a bad a/c unit , not covered had to pay 100% for a new one , pool/spa heater not covered had to call another repair service to make me feel good because it wasn’t cover because it wasn’t up to code ever though it was up to code when installed or it couldn’t have been installed . I also had a pilot light went out and the service man sent out who was very helpful said that if I had to replace it it would only be partially covered.I just think it is deceptive advertisi... read more
Business response:
Hi Michael, Your concerns with the contract coverage is understood. I would be glad to speak with you and get the issues resolved.
I may be come back for the rate but for now I'm unsatisfied with AHS services and their customer service. Can you pay attention to all your customers complain, their review or complaints is true become it happened to me now. I wish I red all this review before I renew my contract. Anytime I made a service request they denied it and I ask for my contract agreement, you refuse to provide me. I have full coverage for electrical issue and you still denied my service due to your lack of experience technician. So can you tell me w... read more
Business response:
Hi Murry, I would like to thank you for providing us with insight about your most recent AHS experience. I hate to hear that your experience has been less than satisfactory. I would be glad to speak with you and reach a resolution.
My dad had called AHS and was talked into purchasing a plan which seemed ok, so when their hot water heater went bad, we called them and punctuality wasn't an issue when my folks water heater went bad, originally he was told the hot water heater was covered , which apparently was, but when the tech came over and took it apart, he told my dad sorry sir, although your hot water heater is covered the part that went bad ISNT COVERED... He apologized packed up his tools and left us high and dry.. BUYER BEWARE READ, COMPARE AND UN... read more
Business response:
Hi Ed, I hate to hear about the delay in service that has been experience with the water heater replacement. I would be glad to speak with you and reach a resolution.
I have had some issues with covering my pool equipment that was unwarranted.
Business response:
Hi Mary, Your feedback is essential to helping American Home Shield improve every customer experience. I would be glad to speak with you if you are in need of assistance.
We have been trying to have two appliances fixed for a month. Each time my husband calls we are told parts have been ordered. We have no time line as to when parts will arrive but amazingly I receive anything else I order in two days. My husband escalated to an escalation manager and was given his direct number. Called it back a few days later and it doesn't go to the same person rather anyone answers it and they don't know the person you spoke to previously. We are reaching out to our realtor as they were the ones who chose... read more
Business response:
Hi R.D., I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you and assist with a resolution to have the appliances repaired.
This company is a disaster! They only try to patch things over and I have had so much trouble getting them to take any action. We had a repair done, where we had to come out of pocket over $1,000, and the same exact part broke 66 days later. They refused to pay for the replacement, because it was 6 days past the 60 day warranty. Previously, it took them over 3 months to get the part and fix our broken stove. More trouble than it's worth!
Business response:
Hi Joe, Your concerns are understood regarding the level of customer service that was experienced to have your issue repaired. I would be glad to speak with you and reach a resolution.
Worst customer service on Earth! Accounting department is so so terrible! Double-charged me for aservice call, and after a million phone calls over 6 months to get a refund, they again charged me for another service call instead of giving a refund. I now have to show evidence from my credit card company that it was a charge and not a credit! How incompetent are these people? ?? And no other ways to contact them other than my phone and you're put on hold for hours. How backward is this? Just don't bother with this company to ... read more
Business response:
Hi Gorda, Thank you providing American Home Shield with feedback about your most recent experience regarding the service fee charges. I can understand your frustration with the issues and would be glad to speak with you and get the issues resolved.
Rip off, Rip Off, Rip Off, They charge the premium upfront, then make you pay a $100.00 service so someone can come out and tell you that you appliance is too old and not covered. The refuse to refund my premium that would have paid for a replacement appliance . Please do not use these people
Business response:
Hi Paul, Your concerns regarding the service request denial are understood. I would be glad to speak with you and reach a resolution.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,530 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.