American Home Shield

Jacqueline Namale 

on BestCompany

5 years ago

My contract automatically Renewed on 3/25/20, without any notice my payment went up, from $49.99 to 56.99. On calling today, the agent told me that was a promotional discount, when I signed up the agent then specifically told me my payments won't be going up, and now THIS. So does this happen every year it renews ??!!! 

Linda Anthony 

on BestCompany

5 years ago

I submitted a claim for a plumbing leak. The plumber told me my non cover charges were $375. I asked what exactly was covered and what was not covered and he said they don't cover modifications. Since they are replacing the brass with PVC he said that was a modification. They said AHS would call and tell me, . They did not so I called. I was told by the first person at AHS it was because they were making modifications. I was pointed to section I(f) where it says if it is a modification due to a defective from the consumer pr... read more

Girish Patel MD 

on BestCompany

5 years ago

I have had several rental properties covered by this company. In the past, there were issues, so I cancelled some of the properties and continued with coverage for my home and one of the rentals. Recently, I have had problems with Gaggeneau cook tops and Sub-Zero refrigerator. The technicians came, and said there are no parts available for cook tops, and they need to be replaced. He also said the refrigerator needs a higher level technician to come fix the problem. I have made several phone calls to the company. Every time y... read more

D 

on BestCompany

5 years ago

There are two areas where AHS treats customers unfairly: Contractors for AHS in many cases are paid less than the market rate for their labor. For some difficult or aggravating repairs which may force the contractor to spend too much time, the service provider will call the repair in and tell AHS that damage or repair is NOT due to normal wear and tear. Sometimes they AHS will then decline the repair and its very unlikely that they will change their opinion. The contractor may then move on to much easier repairs and make mor... read more

Decades Long Customer 

on BestCompany

5 years ago

Repairmen AHS have sent have been mostly fine(I was decades with AHS and its prior company) BUT PLAN MAKES NO ECONOMIC SENSE(and good luck getting refund of unused contract balance when you cancel) $150 for typical washer dryer etc. repair without AHS versus $69 monthly premium plus ~$80 deductible per repair with AHS-AND they only pay 10% of a heat pump coolant recharge(they used to cover it all) after paying AHS and its predecessor company ~$16K over the decades in premiums and deductibles I'm unable to get a(contract mand... read more

Michael Childress 

on BestCompany

5 years ago

The warranty service is excellent. The customer service is horrible. I was so excited about getting my warranty and how well the service was, I recommended my friend Angie Tarbill of Illinois. She signed up and we called to get the $25 Amazon Gift Card under refer-a-Friend. I was informed she should have signed up thru the email instead of calling it in. I was then told that a supervisor would put it thru and it would a take a day or so. Angie received her gift card email 2 days later so I called back and was told it would b... read more

David Cheek 

on BestCompany

5 years ago

Still have not resolved the $125 charge I was told would not be charged. Each time I talk with you about it I'm told you are still checking. It's time to refund the over charge 

John 

on BestCompany

5 years ago

My wife and I purchased a condo this spring, and paid for a warranty from AHS. The hot water in our condo was BROWN when we moved in. There was so much sediment in the hot water that anyone would have been able to see that the water was going to fail before very long. AHS refused to listen to anything that my wife or I had to say on the matter. On the (Wednesday) morning before Thanksgiving, the water heater failed. There was no hot water, and there was water running across the utility room floor. The earliest that AHS could... read more

Diane Platinsky 

on BestCompany

5 years ago

I will never use this company again...I was not approved for a hot water heater...Didn't understand why? I have sent a message to facebook...Plus I am calling the better business bureau, and telling them you are a scam.. Diane Platinsky