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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We have gone 6 days without heat and they keep giving us the run around on the claim. They keep saying they have not seen the paperwork but the technician said he sent it in twice. The temperatures have been in the 20’s with no help help. Wish someone would fix it so we don’t have to use space heaters.
Business response:
Hi Angela, I hate to hear about the delay in service that has been experience with the heating repair. I would be glad to speak with you and reach a resolution.
What a nightmare! Has anyone actually had a good experience with this company, because I would love to know. We have been in our new home one month and called for plumbing issues. The first plumber never showed up and the second two had ZERO interest in helping us. Just wanted more money before touching anything. My husband spent hours on the phone with AHS, only to be hung up on twice (and he was not being rude, just requesting to speak with a supervisor) we finally canceled our warranty. Of course not being able to be refu... read more
Business response:
Hi Bertram, Thank you providing American Home Shield with feedback about your most recent experience. I can understand your frustration with the non covered cost and would be glad to speak with you and get the issues resolved.
I called on 13 September which was 30 days after my microwave was serviced. I have not heard from anyone as of today. I normally have good service but not this time
Business response:
Hi Teresa, Your concerns are more than understanding regarding the delay in service to have the microwave repaired. I would be glad to speak with you and get the issues resolved.
I've been waiting for more than two weeks for the plumber to complete a job he initiated with my kitchen faucet. I've been calling since then and they keep telling me the part has not arrived. Second, I paid another $75.00 a week ago for another issue with my air conditioning. The same thing happened once again. The technician came here said he would send someone else the next day to complete the job and it's been already five days. No one has called and every time i call the company i get the same answer over and over again... read more
Business response:
Hi Leticia, I would be glad to speak with you about the delay in service experienced to have the faucet and AC system repaired.
Do not stand behind what they tell customer.
Business response:
Kimberly, My name is Kim and I am with AHS' social media department. We respond and follow up with customers that post online reviews on various sites in an effort to resolve customer complaints. If you would like assistance, please provide your covered property address or your contract number and I will follow up with you in the order in which your information is received. I hope to connect with you soon.
My combo bathroom fan/light with timer & humidistat went out 3 months after I purchased my new condo. Called American Home Shield & they said no problem, took my $75 and 3 different repair companies later & 33 days later - Still waiting. Last repairman said he needed to replace the fan & switch but needed authorization. Five days later still nothing. I could have bought the new fan for $125 - same model. Now i keep calling in for status and the offshore call center says it is not authorized yet. Think it’s time to report thi... read more
Business response:
Hi Herb, I hate to hear about your most recent service experience with and the delay in service American Home Shield. I would be glad to speak with you and assist with a resolution to have the ceiling fan repaired.
I’ve had this warranty for four years and recently needed to use their services for my refrigerator. I went online and requested service. I even paid the 75 dollar service fee. After not hearing back from anyone, I called and scheduled a service call. I was told that someone would be out between the hours of 4-8. No one showed up. Two weeks later, after having paid the repair fee, I called up to cancel my account with AHS. This has got to be one of the biggest scams out there. I’ve just been shyster out of 50 dollars a month... read more
Business response:
Hi, Your patronage to American Home Shield over the past four years is more than appreciated. Your concerns are understood regarding the delay in service experienced to have the refrigerator repaired. I would be glad to speak with you and get the issues resolved.
I have been a faithful customer for almost two years. I my A/C stopped working, I put in a request. No one came to my home for weeks, the technician finally came, he said he had to order a part. Over a week goes by, he comes to install the part, he blows the main breaker for the electricity to my house. I have NO electricity. I called AHS, they claim they are putting in an order for a technician to call me- still hasn't happened. I called back today- NO order was placed. They promised me again that a technician could call in... read more
Business response:
Good afternoon Robyn, Your patronage to American Home Shield is greatly appreciated. I hate to hear about your most recent experience and the delay in service to have the AC repaired. Also, I would be glad to speak with you and address the customer service issues.
I'll start with this. I'm a broker with remax. We're world wide and I have 8 locations, we're the largest in the space coast section of Florida. I've been a broker for 15 years in 2 states. I've bought as gifts for clients, multiple policies. I've recommended a warranty countless times. I'm having all ahs literature removed from my office. In the last year, every client I've bought a policy for that has made a claim, had been denied. 100%. I have a policy myself, recently made my first claim for an item specifically spelled ... read more
Business response:
Hi Nathan, We’re sorry to hear of your less than satisfactory experience at American Home Shield. We are committed to providing great customer service and we would like to make things right.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,530 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.