This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been a customer with American Home Shield since the purchase of my home in April 2014. The purchase of a basic warranty was made by the sellers of the home and I upgraded to their most expensive and comprehensive package believing all future repairs would be covered in the instance the worst occurred i.e. appliance malfunction or plumbing issue. American Home Shield has to have the worst customer service representatives, whom refuse to provide their name or identification number; they refuse to allow you to speak with... read more
Business response:
Good afternoon Trinity, Your patronage to American Home Shield over the past five years is more than appreciated. Also, your concerns are understood regarding the level of customer service that was experienced to have your issue repaired. I would be glad to speak with you and reach a resolution.
Waste of money and time stay away, we have a plumbing cloggage, to send a plumber they charge us $100 then the plumber said need $900 to instal cap on the pipe to clean it and that not covered by the warranty, I told him by the phone that there is a cap we paid for that 5 years ago so he didn’t come back, I called American Home shield told them that they said we can send another company but if it same report we will charge another $100 so I agreed since I’m far and the family living there, they sent another company the cane ... read more
Business response:
Hi Samuel, I hate to hear about your less than satisfactory experience to have the plumbing system repaired. I would be glad to speak with you and discuss the repair.
Unbelievable! I just had a faulty leaking hose bibb replaced and they didn't install the hose bibb back flow preventer. It is code that this has to be done. I call American Homesheild and they tell me that it will be an additional fee for this to be code compliant. Wow the old one had one on it, and its code. Why wouldn't it be replaced to code? So does this mean they can send anyone and not do the work per code?
Business response:
Hi Christopher, Your concerns regarding the completed repair are understood. I would be glad to speak with you and discuss the code cost.
After reading everyones reviews my experience has been the same. July 1 Accord Appliance came out to look at my oven which is not working. The said the needed to order the part. Which I found really strange because on my paperwork they don't even have the model or serial number of the oven. Well a week later I hear nothing. So I go to AHS website and the claim is closed. No one contacted me. Called AHS and the person who you talk to is definitely reading from a script. They said someone from AHS would get in contact with me ... read more
Business response:
Hi Willie, Your concerns are understood regarding the delay in service and the ongoing issue to repair the oven. I would be glad to speak with you and reach a resolution.
Please run, do not pay this company any money. I am dealing with a broken refrigerator since May 22nd. The first time i believe I was without my fridge for I believe 5 to 6 days. The second time I was without a refrigerator for 2-1/2 weeks. Went out again last Thursday, it is now Monday and nothing has been done. I had an appointment last Friday between 10-1 and they didn't show. I have a medical condition and my medication must be kept cold (type1 diabetic), not to mention the fact that i have 2 babies under 14 months in my... read more
Business response:
Hi Marissa, Your concerns and frustration are understood with regard to the delay in service that you have experienced. I would be glad to speak with you and assist with a solution to repair your refrigerator.
My AC went out 23 days ago, I called AHS and started the process of getting my AC fixed. It took a week before the tech came out to take a look at the unit. I waited 2 weeks for the single part to fix it and for the tech to come out and fix it, I’m now at day 22. The tech came out and was about to install the part and discovered it was the wrong part! After contacting both the ASH and Stanlee AC they both gave me the run around all day. ASH even hung up on me twice and Stanlee said they did the same to them....So now I’m on ... read more
Business response:
Hi Quentin, Your concerns are understood regarding the delay in service and the ongoing issue to repair the air conditioner. I would be glad to speak with you and reach a resolution.
Very inconsistent. No follow up terrible contractors.
They sent someone out to my home who had no idea what they were doing. I went the entire winter without heat because of them.
Business response:
Hi Melanie, Thank you for providing us with feedback about your American Home Shield customer service experience. I would be glad to speak with you and assist to get the issues resolved.
In a word , this is a terrible company. They send a contractor out to inspect my AC. The contractor provides me a courtesy copy of his estimate that he is sending to AHS. I then call AHS to say I'm going to us my own contractor, but send me a check based on the contractor AHS sent out, AHS then reduces the amount of their contractor's estimate, which was already much lower then my contractors estimate. I asked AHS for a breakdown of how they determined the revised cost - the rep said they would not provide. I asked why they ... read more
Business response:
Good afternoon Steve, Your concerns about the AC repair are understood due to the non covered cost and delay. I would be glad to speak with you and get the issues resolved.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,530 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.