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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
You call or do claim on line they send out A request to the company's they have But it's a process they don't fix it unless The item goes out again then they resend same company
Business response:
Hi Carlos, Thank you for sharing your feedback with American Home Shield. We are pleased to hear about every experience that went well. We strive to provide you with a great customer service experience.
My central AC went out in early May, I called AHS and the tech came out and just charged me for 2lbs of freon even though noticed a leak in the evap coil. June 3, the AC failed again. The techs came out on 6/8 and said the evap coil was leaking which let all my freon out. It's the 6/12 and I'm still waiting for AHS to deny or auth the repairs. From what I'm reading from other reviews from customers with my exact issue, I'm probably better off calling my own contractor because AHS will probably little to nothing.
Business response:
Good afternoon Charles, Your concerns are understood in regard to the delay in service to have the air conditioner repaired. I would be glad to assist you and get the evap coil repaired.
Don't keep promises. Vendors on their list cant work on my problem, and they won't allow other vendors that could fix to fix. So I am out the money. Seems like breach of contract to me.
Business response:
Hi Tom, Your concerns are understood regarding the level of customer service that was experienced. I would be glad to speak with you and reach a resolution.
Made a service request to AHS 6/11/19 online because my A/C was not working properly. Waited 24 hour and did not hear anything from AHS. On 6/12/19 I called AHS and spoke to a lady who couldn’t explain to me why no one had contacted me. She finally told me that the work had been assigned to a contractor but the contractor had cancelled the work because he was busy. Now no one contacted me and informed me about the contractor canceling. Had I not called AHS I would have been just waiting for nothing. I was then told my work o... read more
Business response:
Good morning Steve, I understand your frustration in regard to the delay in service to have the air conditioner serviced. I would be glad to speak with you to discuss your experience.
When replacement parts are needed, the contractors use lower quality parts/equipment. In one instance I asked if I could pay the difference for a better part and they said it wasn't allowed.
Business response:
Anne, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs. We look forward to servicing you in the future as needed. Enjoy your day.
Let’s just say my family and I have slept in 83+ degree temp since the end of June....it’s now SEPTEMBER AND WE ARE STILL IN THE HEAT! The contractor that was assigned to us does not return calls, does not come when he tells you and takes WEEKS to even attempt to fix or place a bandaid on the problem. I am so angry! Do not waste your money on this lousy company. 3 months without AC IN THE SUMMER is brutal. Especially with children!!!! 😡😡😡😡😡😡😡😡😡
Business response:
Hi, I understand the concerns regarding your most recent American Home Shield experience and the delay to repair the air conditioning system. I would be glad to speak with you and get the issue resolved.
I have had American Home Shield for 20 years. Most of that time it has provided very good service. However, it has now begun using non-US citizens to answer its phones. Not only is it difficult for them to understand me, but I can’t really understand them very well. I had to have a washer repaired, which should have happened quickly. It didn’t. They sent the order for the technician, and a repair was attempted, but it was not the right solution. A second attempt revealed the washer could no longer be repaired. At this point ... read more
Business response:
Good afternoon Holly, Your patronage to American Home Shield over the past 20 years is more than appreciated. Your concerns are understood regarding the delay in service for the washer machine repairs. I would be glad to speak with you and get the issues resolved.
If you like being on hold with the Phillipians for 30+ minutes only to get disconnected, then this is the home warranty service for you! I have been trying to get the cashout for services I have already paid out of my pocket for over a month. I am trying to get the worthless plumbing company that came out and supposedly fixed my unit to put a working piece on it again, nothing in a month. So, $125 for service call $800. to get my water heater repaired correctly, was offered $517. for cash out...Go Figure. called back in 3 ti... read more
Business response:
Hi Steven, Your feedback is more than appreciated to help us improve your American home Shield experience. I would be glad to speak with you about the non covered cost and the amount that AHS offered towards the replacement.
Most experiences have been positive. This past service call has been a nightmare. We have now been over a week without a refrigerator. Service provider is completely incompetent and is now not returning calls. Provider says parts ordered, but then scheduled an appointment without ever talking with us "to do a second opinion since so many parts were ordered". If they are lacking that much confidence in their technician (totally plausible), then that warrants a call to us to discuss. Parts supposedly will be in on Monday (3 da... read more
Business response:
Hi Deborah, Thank you for sharing feedback about your most recent service experience to have the refrigerator issue repaired. I hate to hear about the delay and would be glad to speak with you to reach a resolution.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,530 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.