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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Customer service with this company is horrible, an insult, and a joke. If you want to purchase a home warranty, you can get someone right away. However, if you have a service issue, prepare to wait a long time on hold until you can reach a representative. I have been without a refrigerator now for over a week, waiting for AHS to “authorize” the replacement parts needed to fix my refrigerator. Tonight, after waiting on hold for 26 minutes, someone finally answered the line, stated that he was going to look at my account, and ... read more
the worst company and venders, never have I delt with people like this. DONT USE THEM YOU WILL BE SORRY!!!!!
Business response:
Hi Bob, Your feedback to American Home Shield is greatly appreciated and will help us improve your customer service experience.
The service fee is too high. Many times the service company doesn’t have the parts needed for a repair and takes days to get them.
Absolutely the worst company I have ever dealt with. Do not use them, they are a scam. My refrigerator stopped cooling properly to the point that food has to be thrown out. They have sent repair people out 6 times and performed various repairs and it still is not cool. They are now saying that the refrigerator is "mechanically" working so they can not replace it although the temperature is 12-15 degrees above normal and food is spoiling. This process has been going on for 2 months. The repair companies they send are a joke a... read more
My air conditoner has been broke for over 3 weeks now. The contractor that AHS sent to my house was very unprofessional and unprepared. He kept complaining saying his boss is tired of not getting paid. On the invoice he wrote something so far fetched that I refused to sign it. He stated that he has to write what his boss tells him to. I called AHS and they called the contractor to have a "supervisor" sent out. The "supervisor" wanted to take the part that needed to be replaced with him for comparison. I called AHS because I ... read more
Business response:
Good afternoon Linda, I hate to hear about your most recent experience and the delay in service to repair your air conditioner system. I would be glad to speak with you and get the issues resolved.
Difficult to get a person on phone who knows everything they are talking about. Would not send me a summary of the reduction in my refund based upon cost of service call. The service was TERRIBLE and I'm not sure the cost I have been billed and paid out of my yearly payment I made was fair. But nobody would ever talk figures or send me a statement.
I just cancelled my American Home Shield contract after 15 or maybe 20 years. I had just made a payment but was having trouble continuing to make payments so I called them to reluctantly cancel my contract. First they gave me to an agent who tried to get me to keep my contract going and she even offed to move my payment date. I had asked for this in the past and was told I would have to make two payments to do this. All of a sudden she can do it in an instant. Then she goes ahead and cancels my contract without telling me ab... read more
Business response:
Hi Dorothy, I hate to hear that you have canceled your American Home Shield contract after almost 20 years of service. I would be glad to speak with you and address your experience to possibly reach a resolution.
Forget AHS. Not worth it. I've had it for years and just cancelled. Over the past few years a lot has changed: a) AHS has become very aggressive in denying claims, some of the revised contractual language (e.g. improper installation) is so vague, the can deny anything. b) the service fee, which was once $40, is up to $75. For that amount you can pay a contractor directly more many repair calls. c) the quality of the contractors dropped significantly; good contractors simply don't want to work with warranty companies. d) Cont... read more
I’ve been a customer of American Home Shield since 2010. At first, their service was decent, however within the past 4 years or so, it has gone way downhill. I had an issue with my air conditioner in June. They sent a company out who did not fix anything. I asked AHS to send a different company who was actually competent , but they wouldn’t. I tried to get the A/C company they sent to me to come back, but they would not answer their phone for days! After a week of no A/C in the middle of summer in Florida, I called my own co... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,533 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.