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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After numerous repeat phone calls to AHS, about the shabby repair work done on my HVAC unit, it seems AHS has an internal/database communication issue. I had to explain, in full details, the reason for my follow up phone calls, to each representative, during each phone call. I actually told the last representative, after she offered the EXACT same solution to my week-long problem, that she needed to contact another contractor, because I did not want the Guaranteed Services company INCORRECTLY trying to repair ANYTHING else, ... read more
We had a gas cook top diagnosed by the gas company as faulty. Gas company red tagged unit and would not allow it to be used or repaired. AHS insisted that a their technician need to try a repair before they would offer a replacement. Their contracted repair service was not able to make an appointment for two weeks We tried to make a reasonable compromise but spent over 3 hours (mostly on hold ) to no avail. Escalated to supervisors and resolution team but found story continually changed with each contact who would enter note... read more
I’ve been waiting close to a month just to get my wash machine fixed and I don’t know what it’s gonna take to get the job done but very disappointed in this company
This has got to be the worst customer service there is. On April 22nd we called that our AC was out, on the 23rd a tech came out, he advised us that the motor in the attic has burned out and it would take 3-5 days for the part to come in, on the 3rd day my wife called for a follow up, they had no diagnostic report from the AC tech the rep promised to follow up and it would take 48-72 hrs to get a reply, I called back three days later, I had to go through the entire issue from day one, seem there was no updated notes from our... read more
Business response:
Hi Thomas and Flow, I understand your concerns regarding the reimbursement request. I would be glad to speak with you and address your experience regarding the delay.
IF I COULD GIVE A SCORE OF "0" STARS, I WOULD!! I can't say enough how dissatisfied we have been with American Home Shield. We had our water heater fail and requested service. After I lost a day's pay from work, the plumber showed up and stayed for all of 10 minutes. He took a few pictures of the leaking water and said "yup you need a new water heater". "AHS will be in contact with what your out of pocket cost will be because they definitely will not cover everything." This "service call" was a 100.00 fee for him to tell me ... read more
Business response:
Good afternoon Nick, I understand your frustration with American Home Shield and the delay in service that has been experienced to have your water heater repaired. I would be glad to assist and intervene to reach a resolution as well as address the non-covered cost.
Have had multiple warranty policies with this company over past 10 years and note once the repair will cost them more than the annual contract cost to the consumer, they claim "Manufacturer defect" , particularly when related to big ticket items, like A/C or heating. The "defect" is determined by one of their contracted companies, who then proceed to charge an exorbitant price for the repair. NEVER RENEW AFTER YOUR YEAR WHEN PURCHASED BY A SELLER FOR THE BUYER-not worth it
Business response:
Good morning Chris, Your patronage to American Home Shield is more than appreciated. Your concerns about the noncovered cost are understood. I would be glad to speak with you and get the issues resolved.
Terrible company!! I’ve been with them for a couple of years. No more! I had an electrical problem and no one came or even called. AHS had to have my credit card number for the service fee. No one called or came and they still charged my credit card 175.00 service fee. I finally got it them to refund but still no one came. These people are crude and rude. Put a 100 dollars in a savings account each month and screw this home warranty company. They should be shut down ! It’s beyond me why the BBB gives them. “B” rating when it... read more
Business response:
Hey Mr. Corum, I hate to hear you had an unpleasant experience with us. I will be happy to speak with you and assist with getting your electrical issues addressed.
We placed for service, AHS sent out a service call, they came out 27 days ago and we are still without a working oven. It’s four of us in this home and we being buying takeout for 20 days of the 27 days that we have been without an oven. They still do not have the part. Sorry! Sorry! Sorry! They are taking our money but is not providing the professional service that they tell people to get there business. I just hung up the phone with AHS and after 27 days the part still haven’t been ordered. I am filling a compliant and see... read more
Business response:
Hi Anthony, Thank you for letting us know about the delay. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Have had AHS now for 3 years. Generally, technicians are sent out quickly and repair is done. HOWEVER, be aware that their contractors are not tops in their individual fields. You may have to have more than one or even two contractors come out to actually get your problem fixed. I am currently on my third repair person and fifth visit trying to get a refrigerator fixed!! Additionally, AHS is now outsourcing their calls. This has resulted in ridiculously long wait periods, but making it worse is that the phone operators know ... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,533 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.