This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My experiences have been terrible.The last time I called, I was on hold for 45 minutes and then after the lady answered, she disconnected me and never called me back. I am being billed for a recall and even contacted the company through Facebook and y’all told me you have a long line of people to respond to. I have another issue and it will never be taken care of .
The company sent to my home for my refrigerator repairs was completely ineffective. They told me at my first appointment that I needed parts, but then failed to even order them before coming to my home again. My refrigerator is off and I have no parts or appointment from the company to fix it yet! When I asked AMS to send another company they said they could not change providers once a claim started. The repair company they sent out has an "F" rating with the Better Business Bureau and 51 negative Yelp reviews. I spent over ... read more
First warranty company we scheduled never showed up. 2nd company basically stated since you are a home warranty person we just fit you in whenever is good for us. I tried to call AHS multiple times and waited on hold more than 30 minutes each time never getting ahold of anyone. The only I was able to reach someone was through the chat feature on my computer. Less than impressed with my first warranty claim.
I called Home Shield as was on hold for 2 1/2 hours before someone answered my call so I could report that my two unit central air was out. I was assured that they would contact a repair company to arrange a service call as temp is in the 90s. Have still not heard anything back for two days. Called again today and after being on hold for 1/2 hour representative who took my call disconnected me, I am now back on hold and it's been 40 minutes. They have no customer service, I would never recommend this company.
WORST company ever to deal with. Waited on hold over an hour to discuss my account for the 2nd time. Decided to cancel since their service is terrible and despite saying you can cancel anytime I was charged $120 to cancel both accounts. I WILL NEVER be returning and will post this everywhere to ensure people know what they are getting into. Longest hold times of any company, poor contractors that come to the house, several times where they charged me double for service visits and having to wait on hold to get those rectified... read more
Month later, I am still trying to reach someone to discuss outstanding ticket. I have spent 6 hours on hold where nobody picks up the phone and phone finally disconnects. One time young lady with limited English answered to tell me her system is down and hung up because nobody else was willing to pick up that had system up. Extremely not what I would expect after paying big bucks for hardly using in the past 10 years.
Long hold times on their toll free number. Never send the same contractor. Rumored to pay contractors to deny claim.
Too many occasions that I have contacted customer service regarding service and billing inaccuracy. I am still waiting for the charge to drop that I have paid. Customer service do not see what other CS reps write on my account or the reps completely do not make notes on my account regarding any conversation that were discussed. Additionally the contractor that are being dispatch are real bad about contacting the customers and are always having to move services out
The number of items excluded from coverage make the policy a joke. Home Shield? A scam
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,534 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.