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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Service, pricing, customer service, support
Business response:
Hi Clarence, Thank you for your feedback!
Very Positive! Always prompt customer service from AHS and The subcontractors they use
Business response:
Thanks for letting us know everything is working out for you!
Respectful and on time. Fixed the problem Asked for any follow up questions
Business response:
Your feedback is greatly appreciated.
Respond time for service company calling back to set up appointment
Business response:
Thanks for sharing your positive feedback.
Got a tech for my problem quickly. Good and fast service
Business response:
Thanks for letting us know everything is working out for you!
4 stars because of all the contractors that have been sent out, only one was completely inept. Caused more problems and solved none.
Business response:
Thanks for sharing your experience. We are working diligently to improve the overall customer experience.
Are timely, professional and job well done
Business response:
Hi Mary, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!
I would have put 5 stars but I’ve been without a washer and dryer for weeks. AHS says to call the company and make an appt for install. I call total applicance and they claim to not have any idea when AHS will send the parts over and will not make an appt with me until. Total Appliance has been their own nightmare. Calling and then cancelling appts bc they are closed that day or looked at the wrong customer’s info. Just a mess
Business response:
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
They always had a service person respond very quickly. The service people were always professional, and they dealt resolved our issues quickly. Our only complaint is that they won't replace something until it is totally beyond repair. We had a 17 year old air conditioning unit that had a problem that caused it to stop, and leak, causing ceiling damage. Instead of replacing it, they wanted to fix a part. Rather than risk more ceiling damage again soon, we had another company replace it, and dropped our American Home Sheild.
Business response:
Thanks for sharing your experience.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 143,051 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.